Windows 8 and 8.1 Forums


Webcam not working after waking up from hibernation

  1. #1


    Posts : 42
    Windows 8.1

    Webcam not working after waking up from hibernation


    I have a DELL Inspiron 15 3521 running Windows 8.1 x64. Whenever I wake up the computer after hibernating my webcam is not working properly. A yellow exclamation mark is shown on the entry "Intel 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D" under USB Controllers in Device Manager. Please help.

      My System SpecsSystem Spec

  2. #2


    Posts : 328
    Windows 8.1 (x64)


    First make sure you have the latest drivers from Drivers & Downloads | Dell US

    Second, check that you have all windows update.

    If the problem persists : Control Panel > Device Manager, find your Webcam then Right Click > Properties > Settings > Power Management > Uncheck Allow the computer to turn off this device.

    If this doesn't fix it follow this (still applies to windows 8) : How to troubleshoot USB device problems that may occur after a PC that is running Windows 7 or Windows Vista resume from sleep or from hibernation
    and Changing USB device behavior when resuming from S3/S4 - Vista knowledge from the OEM team and others... - Site Home - MSDN Blogs
      My System SpecsSystem Spec

  3. #3


    Posts : 42
    Windows 8.1


    Quote Originally Posted by oneeyed View Post
    First make sure you have the latest drivers from Drivers & Downloads | Dell US

    Second, check that you have all windows update.

    If the problem persists : Control Panel > Device Manager, find your Webcam then Right Click > Properties > Settings > Power Management > Uncheck Allow the computer to turn off this device.

    If this doesn't fix it follow this (still applies to windows 8) : How to troubleshoot USB device problems that may occur after a PC that is running Windows 7 or Windows Vista resume from sleep or from hibernation
    and Changing USB device behavior when resuming from S3/S4 - Vista knowledge from the OEM team and others... - Site Home - MSDN Blogs
    Thanks a lot! Changing the settings on Power Plan settings worked. So far so good.
      My System SpecsSystem Spec

Webcam not working after waking up from hibernation
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