Windows 8 and 8.1 Forums

Windows 8.1 Bluetooth not working

  1. #1

    Posts : 1
    Windows 8

    Windows 8.1 Bluetooth not working

    Hi all,

    I have just got a nearly new Toshiba laptop and updated to Windows 8.1. Since then I have been unable to connect any device to it via Bluetooth. It was able to see the devices and try to connect but as soon as it connected the connection was dropped and the devices reported failed to connect error. I reinstalled the Bluetooth driver with the latest driver from the Toshiba website and now the Laptop wont even see any devices. Any ideas??

    Laptop: Toshiba Satellite Pro C850-1HE
    Short Model no: PSCBXE
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Celeron(R) CPU 1000M @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 2
    RAM: 1931 Mb
    Graphics Card: Intel(R) HD Graphics, 1029 Mb
    Hard Drives: C: Total - 292798 MB, Free - 266879 MB;
    Motherboard: Intel, PLCSF8
    Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

      My System SpecsSystem Spec

  2. #2

    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64

    Hi johny109, Welcome to Eight forums.

    If you updated the system from Windows 8 to Windows 8.1 you have to update the drivers too!

    On the Toshiba EU driver page you can find Windows 8.1 – update drivers
    There is also an installation instruction containing the installation order.

    1 Intel Wireless Display Uninstall
    2 Intel Proset Uninstall
    3 Realtek Audio Driver Uninstall
    4 Windows 8.1 update Install
    5 TOSHIBA Desktop Assist Upgrade
    6 Intel Display Driver Upgrade
    7 AMD Display Driver Upgrade
    8 Intel Rapid Storage Technology Driver Upgrade
    9 Realtek Audio Driver Upgrade
    10 ALPS Pointing Device Driver Upgrade
    11 Synaptics Touch Pad Driver Upgrade
    12 Atheros Wireless LAN Driver Upgrade
    13 Intel PROSet/Wireless WiMAX Software Upgrade
    14 Ericsson 3G driver Upgrade
    15 TOSHIBA System Driver Upgrade
    16 TOSHIBA Service Station Upgrade
    17 TOSHIBA Function Key Upgrade
    18 TOSHIBA eco Utility v2 Upgrade
    19 TOSHIBA Fingerprint Utility Upgrade
    20 TFPU WBF Delete Fingerprint Tool Upgrade
    21 TOSHIBA PC Health Monitor Upgrade
    23 CyberLink MediaShow 6 for TOSHIBA Upgrade
    24 TOSHIBA Media Player by sMedio TrueLink+ Upgrade
    25 TOSHIBA Resolution+ Plug-in for Windows Media Player Upgrade
    26 TOSHIBA HDD Protection Upgrade
      My System SpecsSystem Spec

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