Windows 8 and 8.1 Forums


Bluetooth crashes on Win 8.1

  1. #1


    Croatia
    Posts : 26
    Windows 8.1 Enterprise x64

    Bluetooth crashes on Win 8.1


    Hello everyone,

    I am using Windows 8.1 Enterprise x64. I have normally used bluetooth on my HP Probook 4730s this days with my bluetooth headset. Now I have installed Office Remote Controller Add-In for Office 2013 Pro and since then I was not uble to turn on the bluetooth. I don't believe it's because of this Add-In for Office 2013, but I don't get it what could be wrong. I also can't make a system restore on any date.

    When I go to PC Settings and go to Bluetooth, PC Settings just freeze or crash. I have updated bluetooth drivers and that doesn't solve the problem. Reinstalling my Windows is not an option in this moment, because I am working on a lot of projects and it will eat my time if I have to install Windows, Visual Studio, SQL Server and Office again.

    What should I do?

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    What does Device Manager show under Bluetooth? Any yellow exclamations? What manufacturer of bluetooth, Atheros, Conexant, etc.?
      My System SpecsSystem Spec

  3. #3


    Croatia
    Posts : 26
    Windows 8.1 Enterprise x64


    Everything is fine under Device Manager. Bluetooth device is: Qualcomm Atheros AR3011 Bluetooth 3.0 + HS Adapter
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    What driver version are you showing? Have you tried this one? Note it is a manual installation.

    Download Qualcomm Atheros AR3011 Bluetooth 3.0 HS Adapter Driver 8.0.1.240 for Windows 8
      My System SpecsSystem Spec

  5. #5


    Croatia
    Posts : 26
    Windows 8.1 Enterprise x64


    I have removed Office Remote Controller Add In and it was showing me bluetooth again. After I have turned bluetooth on, I have installed ORC again and everything is working. Wierd.
      My System SpecsSystem Spec

  6. #6


    Posts : 2
    windows 8.1 64bit


    Hi
    I have a new ASUS R552JV i7 8gig upgraded from win 8.0 64 bit home premium to win 8.1 home prem 64 bit on 23/12/2013.
    Bluetooth is now a disaster OH Goody Microsoft half baked OS again.
    I can pair to and receive data from SMA solar array inverter only.
    Cannot stay paired with any other type device or OS, eg tested Ad Nauseous to/ from_win 7 ASUS K53s, win 8 Samsung Galaxy phone, old non smart SE w810 phone, Google Nexus {Asus}android tablet and Desktop Win7 home prem.

    All ok to each other, fail to/ from "Kate_ASUS R552JV" using Win 8.1
      My System SpecsSystem Spec

  7. #7


    Posts : 34
    Win 8.1 Pro x64


    And I don't know if this helps but Ill share my experience with you. I had an Iomega 3.0 Bluetooth adapter and must say it worked but had problems, sometimes wouldn't reconnect I would have to pair another PC with the particular device, speakers for example, then uninstall the driver for that particular device then re-pair with that that particular device.
    Bought a Kinovo 4.0 adapter and works flawlessly, I have a Bluetooth keyboard, speakers, headset, mouse, Samsung galaxy ace, all paired at the same time on generic built-in Microsoft drivers.
    Cost like 20 bucks or less, highly recommend upgrading to Bluetooth 4.0.
      My System SpecsSystem Spec

  8. #8


    Posts : 2
    Windows 8.1


    Hi,

    Same as above, im also having a problem connecting my bluetooth devices (Acer Mouse and JBL Speaker Flip). I have also upgraded my driver but still no luck connecting. I have also a yellow flag on Bluetooth Audio Device shown on Device Manager.Here's my Ultrabook spec:
    ACER Aspire S7 391 Windows 8.1 x 64; Bluetooth Driver: BT_Atheors_v8.0.1.305_W8.1x64
    Can you help me with these problem.
    Thanks and Happy New Year to All....
      My System SpecsSystem Spec

  9. #9


    Posts : 2
    Windows 8


    I actually had this exact same problem when I upgraded to Windows 8.1, but I then updated to the driver you mention there, downloaded directly from the Acer website, and that solved the issue. The download was this - though it is the same as your one, so not sure it will do much good: http://global-download.acer.com/GDFi...CER&SC=EMEA_27
      My System SpecsSystem Spec

  10. #10


    Posts : 2
    Windows 8.1


    Goodword,

    Thanks for this, dl now, will revert back after installng n testing the file.

    Litto43ph

    Quote Originally Posted by TheGoodWord View Post
    I actually had this exact same problem when I upgraded to Windows 8.1, but I then updated to the driver you mention there, downloaded directly from the Acer website, and that solved the issue. The download was this - though it is the same as your one, so not sure it will do much good: http://global-download.acer.com/GDFi...CER&SC=EMEA_27
      My System SpecsSystem Spec

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Bluetooth crashes on Win 8.1
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