Bluetooth Randomly Cuts Out

trevorx3

New Member
Messages
3
My bluetooth randomly cuts out sporadically. I'm running the latest drivers for my bluetooth card.

There are two errors that go hand-in-hand when I look at the event log. I'm pretty sure they are related.


I've attached two screenshots of the errors.

Any ideas how to fix this? As I play computer games, it's unbearable to have my mouse cutting out like this. (I'm confident it's not the mouse, as this occurs with other bluetooth devices like my headset).



My system: Dell XPS 15 l521x running windows 8.1
Here's a link to my system information provided by Speccy.
https://docs.google.com/document/d/1...it?usp=sharing

1901 wifi/bluetooth card.
 

Attachments

  • hiderror.JPG
    hiderror.JPG
    94.4 KB · Views: 122
  • schannelerror.JPG
    schannelerror.JPG
    117.1 KB · Views: 101

My Computer

System One

  • OS
    Windows 8.1
Here is what I would do, not saying it is right, just what I would do for a start:

1. Uninstall bluetooth and delete drivers.
2. Run a registry cleaner like CCleaner.
3. Reboot, let windows install driver.
4. If you have to, go to Device Manager and scan.

Also, make sure power saving is not on in Device Manager for anything Bluetooth related.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Here is what I would do, not saying it is right, just what I would do for a start:

1. Uninstall bluetooth and delete drivers.
2. Run a registry cleaner like CCleaner.
3. Reboot, let windows install driver.
4. If you have to, go to Device Manager and scan.

Also, make sure power saving is not on in Device Manager for anything Bluetooth related.

Just did all of the above and I'm still having the same issue with it cutting out. I can't find much on those error codes by searching around but I'm fairly certain they have something to do with it.
 

My Computer

System One

  • OS
    Windows 8.1
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