Windows 8 and 8.1 Forums


Bluetooth Randomly Cuts Out

  1. #1


    Posts : 3
    Windows 8.1

    Bluetooth Randomly Cuts Out


    My bluetooth randomly cuts out sporadically. I'm running the latest drivers for my bluetooth card.

    There are two errors that go hand-in-hand when I look at the event log. I'm pretty sure they are related.


    I've attached two screenshots of the errors.

    Any ideas how to fix this? As I play computer games, it's unbearable to have my mouse cutting out like this. (I'm confident it's not the mouse, as this occurs with other bluetooth devices like my headset).



    My system: Dell XPS 15 l521x running windows 8.1
    Here's a link to my system information provided by Speccy.
    https://docs.google.com/document/d/1...it?usp=sharing

    1901 wifi/bluetooth card.
    Attached Thumbnails Attached Thumbnails hiderror.JPG   schannelerror.JPG  

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Here is what I would do, not saying it is right, just what I would do for a start:

    1. Uninstall bluetooth and delete drivers.
    2. Run a registry cleaner like CCleaner.
    3. Reboot, let windows install driver.
    4. If you have to, go to Device Manager and scan.

    Also, make sure power saving is not on in Device Manager for anything Bluetooth related.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    Quote Originally Posted by popeye View Post
    Here is what I would do, not saying it is right, just what I would do for a start:

    1. Uninstall bluetooth and delete drivers.
    2. Run a registry cleaner like CCleaner.
    3. Reboot, let windows install driver.
    4. If you have to, go to Device Manager and scan.

    Also, make sure power saving is not on in Device Manager for anything Bluetooth related.
    Just did all of the above and I'm still having the same issue with it cutting out. I can't find much on those error codes by searching around but I'm fairly certain they have something to do with it.
      My System SpecsSystem Spec

Bluetooth Randomly Cuts Out
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