Windows 8 and 8.1 Forums


USB 3.0 Not Working in Windows 8.1, but it's Different

  1. #21


    USA, CA
    Posts : 191
    WIN 7 PRO x64, WIN 8.1 PRO x64


    thanks yeah that is very informative is your chipset a h77? actually if you could take a shot when clicked on motherboard and chipset that would give the rest of the information we need. your motherboard is a custom one since its a oem system by asus so they gut their normal desktop boards to make them cheaper (hence why you don't have the usb boost) and then they don't document them making hard to figure out what they are if they don't release drivers for them like they have for windows 8.1 so if you could again take shot like mine that would be great.
    rvcjew

    Click image for larger versionClick image for larger version

      My System SpecsSystem Spec

  2. #22


    Posts : 22
    Windows 8.1

    Reply to rvcjew


    Here are the add'l shots that you wanted - not sure they help a lot though!

    Thanks,
    Frank
    Attached Thumbnails Attached Thumbnails Motherboard.JPG   Chipset 1A.JPG   Chipset 1B.JPG   Chipset 2A.JPG  
      My System SpecsSystem Spec

  3. #23


    I too experienced this problem with some new SanDisk thumb drives. Drive letters were not being assigned. I could go to disk management and see the drives there with no drivel letters assigned. I was able to assign drive letters. they Windows would see the disk. I could write and read to these thumb drives. However the reason I bought these thumb drive was for recovery media for Macrium Reflect and Acronis THI Back up programs. Neither of these programs would accept these thumb drives as acceptable for recovery media?? So I tried another USB Thumb Drive and sure enough it worked. So I just returned the ones I have purchased and ordered a different Sku number models. We'll see what happens when these come in.
    My present USB 3.0 external drives have no problems, and current thumb drives have no problems.
      My System SpecsSystem Spec

  4. #24


    USA, CA
    Posts : 191
    WIN 7 PRO x64, WIN 8.1 PRO x64


    fallen you should call asus and tell them they don't have your chipset drivers on their site for 8.1 and possibly try this Intel® Driver Update Utility but also in your bios update area on asus's site i noticed it said that it was using one for a P8H77-M PROso here is that boards win 8.1 x64 chipset update and it should in theory work for your board since its the same but stripped a little. https://www.asus.com/Motherboards/P8H77M_PRO/#support
    Click image for larger version
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  5. #25


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    From AIDA, can you find out what version is your BIOS ? The latest version is 1401 dated 08/29/2013
      My System SpecsSystem Spec

  6. #26


    Posts : 22
    Windows 8.1

    Reply to topgundcp


    Hopefully, this attachment will answer your question.

    Thanks,
    Frank
    Attached Thumbnails Attached Thumbnails ASUS Bios - Aida64 Screenshot.JPG  
      My System SpecsSystem Spec

  7. #27


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your BIOS is out of date version 0708 dated 12/25/2012. The new version is 1401 recently dated 08/29/2013. Please update it:

    https://www.asus.com/Motherboards/P8H77M_PRO/#support

    Scroll down and click on Driver & Tools then select Windows 8.1 X64 then you'll see there are 13 BIOS versions on the list.
    some version fixed the compatibility issue with USB.
      My System SpecsSystem Spec

  8. #28


    Posts : 22
    Windows 8.1

    Reply to rvcjew


    I went to the Intel website and ran the Intel Chipset Update Utility to verify what chipset drivers are currently on my PC - below seems to show that it found the most current version of the driver is installed on my PC, if I understand it correctly.......
    Attached Thumbnails Attached Thumbnails Intel Chipset - Current Version Installed.JPG  
      My System SpecsSystem Spec

  9. #29


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Yes it is, you have the latest 9.4.0.1026. Now you need to update the BIOS as stated above.
      My System SpecsSystem Spec

  10. #30


    USA, CA
    Posts : 191
    WIN 7 PRO x64, WIN 8.1 PRO x64


    Quote Originally Posted by topgundcp View Post
    Your BIOS is out of date version 0708 dated 12/25/2012. The new version is 1401 recently dated 08/29/2013. Please update it:

    https://www.asus.com/Motherboards/P8H77M_PRO/#support

    Scroll down and click on Driver & Tools then select Windows 8.1 X64 then you'll see there are 13 BIOS versions on the list.
    some version fixed the compatibility issue with USB.
    that is nto his motherboard though its actually this CM6870 - Desktops - ASUS and there for it might not be wise to flash that to his board. that mainboard has more features then his so it might work but i would ask asus first.
      My System SpecsSystem Spec

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USB 3.0 Not Working in Windows 8.1, but it's Different
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