HP Officejet 6500A e-All-in-One Printer - E710a

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sparker781

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As the title says my aunt has an HP Printer. It's setup thru USB as it's not a Wireless. It was working fine for awhile however every so often it starts to print and then will just stop for no rhyme or reason. Deleted/Readded the printer to no evail. Anyone have any clue? I am stumped and the printer is less than a year old. Maybe upgrade her to 8.1?

Thoughts?

Thanks
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell C521
    CPU
    AMD
    Memory
    4GB
    Graphics Card(s)
    Integrated
    Browser
    Firefox
    Antivirus
    MS Security Essentials
Maybe upgrade her to 8.1?
Click to expand...

At this point, I would not recommend that as a solution to try and fix your printing issue. I had an HP1020 printer that acted the same way as yours (on Win 8); however, I can't quite remember the fix but it was driver and/or re-installation related. So, is yours an older version like mine was? In any event, could you please provide the HP model number in question? Also, I assume you have done a proper uninstall/reinstall using the latest available drivers for your OS; correct?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
could you please provide the HP model number in question
Click to expand...


HP Officejet 6500A e-All-in-One Printer - E710a As stated.
 

My Computer

System One

  • OS
    Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell Studio XPS 9100
    CPU
    intel i7 920 @ 2.67 GHz
    Motherboard
    Dell
    Memory
    24 Gig
    Graphics Card(s)
    ATI Radeon HD 5670
    Sound Card
    Internal
    Monitor(s) Displays
    23" Flat Screen HDMI
    Screen Resolution
    1366 x 768
    Hard Drives
    Samsung EVO 850 250 GB SSD
    2 Seagate internal 1TB
    WD external 3TB USB 3
    WD external 2TB USB 3
    PSU
    550-W
    Case
    Mid
    Cooling
    Fans
    Keyboard
    US USB
    Mouse
    USB
    Internet Speed
    3.84 Mbps Download .44 Mbps Upload
    Browser
    IE11
    Antivirus
    MS Defender
    Other Info
    Liteon DVD wrighter
    Liteon BD drive
    Monoprice Tablet
could you please provide the HP model number in question?
Click to expand...

OK, I sure did miss that in the title so I apologize for that; however, I usually focus on the body of the message but that should be no excuse for me missing that information.

OK, so, when it just stops printing, does it look like this view but with the green checkmark missing?

Screenshot (31).png

Also, are you getting any event logs that would indicate a print spooler error?

Can you show us these screenshots of your print management view?

Screenshot (32).png

Screenshot (33).png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Does it stop printing while part way through a page? Or does it simply not print any more pages?

Asking because I have an 8500 that will, every once in a while, refuse to load any more paper -- and it simply stops printing. I've found it to be more sensitive to paper types than older HP printers. Oddly enough, the cheaper, rougher paper tends to do better than more expensive, smoother paper.
 

My Computer

System One

Mark....it generally woukd stop printing halfway thru. ...then I get a call that its working so I cant figure it out
 

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell C521
    CPU
    AMD
    Memory
    4GB
    Graphics Card(s)
    Integrated
    Browser
    Firefox
    Antivirus
    MS Security Essentials
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