I recently purchased Alienware 17. I decided to stick a somewhat large mSATA SSD drive in, use it as my boot, and installe the 8.1 preview build. So this is a relatively fresh install with little more than the drivers and browser running.
Upon putting the computer to sleep, hibernating, or shutting down I have various forms of a system crash. It doesn't happen consistently, so I can't quite figure it out. Sometimes when restarting or shutting down it will hang at the restart or a black screen and I'll have to hold the power button down to turn it off. In other cases, I'll shut down the computer and everything seems fine, then about five minutes later it will flip back on and say it recovered from an unexpected shutdown. The same message appears sometimes when resuming from sleep or hibernate, it almost seems like it's normal aside from all my active programs being closed and the message appearing. Though I could just be missing the boot, because it is so fast with the mSATA. I checked the minidump files, and the short of it seems to say there is 'memory corruption' at the 'HDAudBus.'
I think I've narrowed my problem down a bit.
In my Device Manager I have 3 drivers listed under "Sound, video and game controllers;" they are Intel(R) Display Audio, NVIDIA Virtual Audio Device (Wave Extensible) (WDM), and Realtek High Definition Audio. Before, I had an unidentified object here, and so I reinstalled my Intel(R) HD Graphics 4600, which I believe includes the Display Audio driver as well. At any rate, when I was trying to work with getting sound to come from my TV while testing the HDMI out, I had disabled the Stereo Mix Realtek option from the Recording tab in the sound menu. I reenabled that. And I thought perhaps that was causing my trouble. But now the Intel(R) Display Audio device has an "!" over it. I check and it has this error:
This device cannot start. (Code 10)
STATUS_DEVICE_POWER_FAILURE
Are the two drivers overlapping? Or is it hardware related? I suppose it could be a damaged part on the sound card, but I hope the problem is software related.
Is there anyone that can help me out with this?
Upon putting the computer to sleep, hibernating, or shutting down I have various forms of a system crash. It doesn't happen consistently, so I can't quite figure it out. Sometimes when restarting or shutting down it will hang at the restart or a black screen and I'll have to hold the power button down to turn it off. In other cases, I'll shut down the computer and everything seems fine, then about five minutes later it will flip back on and say it recovered from an unexpected shutdown. The same message appears sometimes when resuming from sleep or hibernate, it almost seems like it's normal aside from all my active programs being closed and the message appearing. Though I could just be missing the boot, because it is so fast with the mSATA. I checked the minidump files, and the short of it seems to say there is 'memory corruption' at the 'HDAudBus.'
I think I've narrowed my problem down a bit.
In my Device Manager I have 3 drivers listed under "Sound, video and game controllers;" they are Intel(R) Display Audio, NVIDIA Virtual Audio Device (Wave Extensible) (WDM), and Realtek High Definition Audio. Before, I had an unidentified object here, and so I reinstalled my Intel(R) HD Graphics 4600, which I believe includes the Display Audio driver as well. At any rate, when I was trying to work with getting sound to come from my TV while testing the HDMI out, I had disabled the Stereo Mix Realtek option from the Recording tab in the sound menu. I reenabled that. And I thought perhaps that was causing my trouble. But now the Intel(R) Display Audio device has an "!" over it. I check and it has this error:
This device cannot start. (Code 10)
STATUS_DEVICE_POWER_FAILURE
Are the two drivers overlapping? Or is it hardware related? I suppose it could be a damaged part on the sound card, but I hope the problem is software related.
Is there anyone that can help me out with this?
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Alienware 17
- CPU
- i7-4900MQ
- Memory
- 16g
- Graphics Card(s)
- 780m
- Browser
- Firefox
- Antivirus
- Windows Defender