Solved DVD Drive No Longer Recognized

Hi all.

I have a TSST 208DN DVD drive installed in a Win 8 Pro Toshiba C855 machine. I am no longer able to use the drive and could use your advice and assistance.

The problem began with my always having to reinstall the drivers upon reboot. I found a solution, or so I thought, that advised me to delete my upper and lower filters entries in the registry. I only had an LowerFilters entry for AnyDVD. I deleted it and can no longer use the drive.

Dev Mgr shows drive with yellow excl. triangle (see image #1 below) and this msg under the general tab of properties - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) (see image #2 below). I have drivers from MS and Toshiba installed (see image #3 below)

image #1


image #2


image #3


I have already uninstalled and reinstalled and rebooted many, many times. These are my current registry entries:

image#4


I have uninstalled and reinstalled AnyDVD. I have put back in the LowerFilters key and deleted it and rebooted many, many times. The registry entries look like those on my other laptop with the exception of lowerfilters set to AnyDVD and upperfilters set to the manufacturer's driver (GEARaspiWDM) and that machine works just fine - for about 10 minutes and then overheats and shuts down - it's a Dell - but that's another story.

The drive has never really worked properly but now it's out of commission. I just got this laptop in June.

Thanks everyone in advance!

Normally you don't need to install any driver for DVD. Windows uses the generic driver for it and it should work.
The quick way to resolve this is to download a trial version of Windows 8 Manager and install it.
On the first screen, click on "Repair Center" then go to "Other Repair(I)" tab to repair your DVD.
Here's the link: Optimize Windows, Tweak Windows, Repair Windows, Clean Windows, Speed Up Windows - Yamicsoft

Thank you for your help. I did as you suggested and got this screen:



However, sadly, nothing has changed. Thanks so much for your interest. Do you have any other suggestions?

No Hidden Devices

Thank you again. No go. There weren't any hidden devices. I've included here two screenshots from the event log for the drive. As you can see in the second the Problem code changes from 0x0 to 0x13 - don't know if that helps any.



Any more ideas? Could I delete the entries in the registry for the drive as I'm informed that they're corrupt. Would Win 8 rebuild that section on reboot? I don't see how they could be corrupt when everything displays correctly.

Thanks again so much for your help.

Try this (1):

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Fix problems with CD or DVD drives that can

The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

DVD drive not recognized in windows 8 - Microsoft Community

You may experience that DVD drive is not recognized in Windows 8 - Microsoft Reduce Customer Effort Center - Site Home - TechNet Blogs

Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.

Results of Suggestions

First of all - thank you for your help. I had tried most of these suggestions already but it never hurts to try again.

Here are some of my results:

#1 MS Fixit



# Control Panel Troubleshooter



I've manually removed upper & lower filters - repeatedly.

I tried this solution next:

1. Run Command Prompt as an Administrator. Type cmd in Windows 8 modern UI and press cltr+shift+enter 2. Type following and say enter
reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Still no go.

I did notice that under atapi there is another entry called Startoverride - here is a screenshot - could this be a problem?



Thank you again!

A while back, I helped my friend with his Gateway laptop having exactly the same problem. We ended up reset the Laptop back to factory. I would recommend that you do the same as the last resource. However, we can try:

1. Go to Toshiba website and make sure that you have the latest BIOS installed for this model
2. Check if they have any firmware update for your CD/DVD
3. Re-install the latest Chipset drivers for this model. This will re-install the drivers for any built-in devices such as USB, LAN, ATA/ATAPI controllers etc...

If still failing to recognize then I would back up any data then reset to factory.
Good luck !!!

Thanks - I'll try your suggestions as soon as Toshiba's site comes back up!!!!!! It's been down since last night at least - some tech company!



But just to play Devil's Advocate - is there any way to just have all the registry entries rewritten for the drive? Why should I have to reset anything back to factory? Isn't there a repair function within Win 8?

I think I caused this when I deleted the lowerfilters entry - the drive worked 3 or 4 days ago.


Could I not just delete all the entries for the drive in the registry - those listed above and reboot?

Thanks again!

Windows repair function only applied to the problems that are Windows related. Windows does not have a complete control of what registry values that have been put in by the third party software that might have caused the conflict and that's why it is always a good idea to manually create a restore point or backup your registry before playing with the registry or install a third party software such as Any DVD.

Since you've already done ADD/MODIFY/DELETE the registry entries and have no registry backup before doing so then the last resource is to reset.

It's Fixed!!!

Hi all -

The Toshiba website finally came back online and I followed these instructions and the problem disappeared:

If the TOSHIBA Upgrade Assistant (TUA) is not used to identify conflicting programs and utilities prior to upgrading to Windows 8 it is possible to have the CD/DVD drive not appear after the upgrade is complete.

As a possible remedy, uninstall the CD/DVD driver and reboot your laptop following the instructions below:

• TOSHIBA Recovery Media Creator
• TOSHIBA Disc Creator

At the START screen type "Uninstall".

1. Under "Settings" select "Uninstall a program".
2. Locate the programs shown above, right-click and select "Uninstall".
3. After uninstalling both programs, reboot your computer.
4. The CD/DVD drive should now be shown.

I didn't even know that I had a TUA and I upgraded to Win 8 Pro back in July - although that might be when the problems started to appear.

I uninstalled the Recovery Media Creator as the Disc Creator was not present. I did not in any way expect this to work. I hadn't seen my D drive for so long that I didn't recognize it at first!

I tested out both CDs and DVDs. I then reinstalled AnyDVD and it's working properly.

In reviewing the DVD driver info in the dev mgr I noticed that the Toshiba driver no longer appears - just the MS and AnyDVD drivers - see below.



So I'm thinking that the extra driver might have been the problem all along. And yes - I've exported my registry.

Thank you all so much for your help!