Windows 8 and 8.1 Forums


Aspire S7-392 Touchpad Driver Issues - No multitouch, etc

  1. #1

    Aspire S7-392 Touchpad Driver Issues - No multitouch, etc


    Hi everyone,

    I recently purchased an Aspire S7-392 (the core i5 version). I love the laptop itself but did not love Acer's OEM version of Windows 8, so I installed a clean, retail version of Windows 8 (which was quite a task itself and I got LOTS of help from this forum). This, of course, meant reinstalling hardware drivers.

    I used drivers directly from Acer's support page for my model. For some reason, the page lists TWO touchpad drivers: one from Synaptics and one from Elantech. Since the S7-392 has a Synaptics touchpad, a Synaptics driver seemed to be the correct decision. Unfortunately, when I installed the driver, I found NO settings for multitouch, pinch-to-zoom, etc. Starting from the taskbar, if I click Synaptics Pointing Device > Pointing Device Properties > Device Settings tab (with Synaptics logo) > Settings (for Standard Pointing Device on PS2/2 Port), I only see settings options for my right- and left-click buttons.

    I have tried using the generic driver from the Synaptics website, but got the same result. If I install the Elantech driver from Acer's site I am able to control all multitouch features through their GUI but the touchpad is a little finicky (often, if I hold down a finger on the touchpad, the mouse pointer on the screen will jump around crazily-- not what I expect from such a pricey laptop).

    I would love to use Synaptics drivers with my Synaptics hardware, but I really love my multitouch, especially for scrolling. Anyone have a similar experience, or possible fixes? Thank you!

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    On my ASUS laptop my touch pad worked right from the start but to get the scroll to work along with the other multi touch features I had to install the Smart Gesture utility. Acer may have something similar that installs on top of the standard driver.
      My System SpecsSystem Spec

  3. #3


    Thanks for your reply alphanumeric. Unfortunately I have installed Acer's version of the Synaptics driver and get the same result. There don't seem to be any other options...in fact, when I look into the installation folder for the driver I see a bunch of files relating to edge swipe, multitouch, etc but those options simply do not show up for me in the Synaptics GUI! Frustrating!
      My System SpecsSystem Spec

  4. #4


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I had a quick look at the downloads for that model, I didn't see anything obvious other than the driver. I don't know what else to say, I wish I could be of more help.
      My System SpecsSystem Spec

Aspire S7-392 Touchpad Driver Issues - No multitouch, etc
Related Threads
Hey So basically when I plug in an Ethernet cable my wireless adapters and wireless autoconfig services automatically disable, and when I enable them, they disable immediately. I want to use my laptop as a hotspot for my phone but it keeps saying wireless auto config service is not running! ...
I recently purchased an Acer Aspire S7-392 that came pre-loaded with windows 8. While I was attempting to make the machine dual-boot (with Ubuntu), I wiped out the original Windows 8 install. I purchased a recovery USB from Acer. This USB stick boots fine and the Windows 8 install goes...
Acer E1 510 touchpad issues in General Support
Hey team, This probably has been posted before lol. But, how on earth do you get the scrolling to work on this laptop? if it has the scrolling capability? Cheers
Hello everyone, this is my first post here. I looked around this website and I found that the people in here are very kind. Anyway, I installed Windows 8.1 Professional onto my Acer Aspire 6935g and I found a few problems: - The brightness does not change at all wether I press FN and Right or...
Asus - Elen touchpad issues in Drivers & Hardware
I have a laptop running Win 8 and using the Elan touchpad drivers. Asus ships their laptops with their own "asus" version of the elan drivers and I tried using them, however they do not allow for many options that I cannot deal without having, so I installed the elan drivers and everything works...
I have a very old laptop we are running W8RP on (Dell Inspiron 1520).. I updated the synaptics driver, and now I have multi-touch! Plus, now I can swipe in from left/right and we get last program/charms.. I'm still trying to figure out pinch-to-zoom, but this is great.. It's not a touchscreen, but...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook