Windows 8 and 8.1 Forums


Anyone else unable to scan with Konica Link Magic?

  1. #1


    Posts : 25
    Mac OS X 10.6.8

    Anyone else unable to scan with Konica Link Magic?


    So we bought a new ASUS touchscreen with Win 8 x64 (not because we wanted to but because we had to make the move eventually) and its a pretty nice laptop honestly. Windows 8 is being it's different and difficult and buggy self but that's to be expected. However, I have an issue with my Konica Minolta Magicolor 1690MF. I can do everything but scan with it. When Link Magic (program written by Konica for GUI interface to the printer for scanning) tries to scan, it gets about halfway through the second page and the program stops working. I am using the windows 8 drivers and utilities directly from the Konica site but no love on the scanning side. Anybody have an idea as to why this is happening? My MF printer becomes just a printer and that's no good!!

      My System SpecsSystem Spec

  2. #2


    Posts : 25
    Mac OS X 10.6.8


    Update: After many different workaround attempts with actual Konica support staff (3 different guys), there was ultimately no solution to this issue. Paper Port as well as Link Magic doesn't work with Windows 8.....Windows photo scanner utility does work however. This, and the fact that other computers with literally any other OS (even a Mac) had no issues with these tasks, leads to the assumption that all drivers are accurate and it is simply a problem with compatibility between these programs and Windows 8.....FYI to anyone who wants to know. Konica hasn't called me back with a solution yet either....Hmmm
      My System SpecsSystem Spec

  3. #3


    Posts : 959
    Windows 8.1, 10


    Did they try the Compatibility Troubleshooter?
    What is program compatibility?
      My System SpecsSystem Spec

  4. #4


    Posts : 25
    Mac OS X 10.6.8


    I am a technician at a Pc repair store. Not saying I know everything or even a lot but I've tried literally everything I could think of including that and they did as well. It's a complete mind boggler. Its something that will just have to be addressed by developers I think.
      My System SpecsSystem Spec

Anyone else unable to scan with Konica Link Magic?
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