Windows 8 and 8.1 Forums

Brother MFC-9330CDW

  1. #1

    Brother MFC-9330CDW


    I cannot get the scanning component of my new printer to work. The "scanner" appears in device manager but has an error (yellow exclamation), it seems that the installation of the scanner network driver fails every time I try to install it. The printer prints fine just will not scan. I have it wirelessly installed and am using Windows 8.1 currently.

    Anyone have any ideas as to how to get it works as I am totally out of ideas after numerous uninstall and reinstalls.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Have you been here yet? Looks like they have the latest drivers and some troubleshooting utilities that could be useful:

    Brother Solutions Center: MFC-9330CDW: Downloads: Australia
      My System SpecsSystem Spec

  3. #3


    Hi JustATest, yes I tried their latest drivers and troubleshooting utilities but still not working. The scanner troubleshooter tells me the driver installation failed and to uninstall and try again but this has not worked. I am wordering if it is an 8.1 specific issue, unfortunately I did not have this printer when I was running windows 8 so do not know if it would work in that environment.

    I am considering going back to 8 to see but not sure if that is possible.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Hmm.. Yes, it certainly could be an 8.1 incompatibility issue and you may have to go to 8.0 to prove it but here's another idea. Is your firmware up to date? Just released version G on 7/22/2013. That's fairly new!

    Brother Solutions Center: MFC-9330CDW: Downloads: Australia
      My System SpecsSystem Spec

  5. #5


    N. Calif
    Posts : 2,586
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    I ran into this on a Win 7 machine with both a Kodak and a Brother printer. The thing I found that made the scanning software work was to set the scanner software to "run as administrator".
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by JustATest View Post
    Hmm.. Yes, it certainly could be an 8.1 incompatibility issue and you may have to go to 8.0 to prove it but here's another idea. Is your firmware up to date? Just released version G on 7/22/2013. That's fairly new!

    Brother Solutions Center: MFC-9330CDW: Downloads: Australia
    I have already upgraded to the latest firmware. I have tried running with Administrator privileges. This is what I see in device manager after every install.
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My System SpecsSystem Spec

  7. #7


    Posts : 1,093
    Windows 8 Pro Windows 8.1 Preview


    Hmm... I see the word LAN in the description. Maybe that driver could not be specifically installed because you did not have a LAN connection established at the time of installation. Now, that might be something to explore. For example, most routers (during setup) advise one to make a direct ethernet connection during setup. Did your installation disc advise you to do the same? If so, did you make that connection as part of the setup process/requirement?
      My System SpecsSystem Spec

  8. #8


    N. Calif
    Posts : 2,586
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)


    Loquacious - Please try this, I had the exact same situation and the solution that worked for me was to right-click on the shortcut to the Brother Control Center (mine is called ControlCenter4), select Properties then on the Shortcut tab click on the Advanced button. On the Advanced Properties dialog, put a checkmark in the Run as administrator box.

    I went round and round just as you are doing and this is what worked.
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by strollin View Post
    Loquacious - Please try this, I had the exact same situation and the solution that worked for me was to right-click on the shortcut to the Brother Control Center (mine is called ControlCenter4), select Properties then on the Shortcut tab click on the Advanced button. On the Advanced Properties dialog, put a checkmark in the Run as administrator box.

    I went round and round just as you are doing and this is what worked.
    Hi I have already tried this and still when I press the scan button I get a message saying that MFC-9330 LAN cannot be found.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by JustATest View Post
    Hmm... I see the word LAN in the description. Maybe that driver could not be specifically installed because you did not have a LAN connection established at the time of installation. Now, that might be something to explore. For example, most routers (during setup) advise one to make a direct ethernet connection during setup. Did your installation disc advise you to do the same? If so, did you make that connection as part of the setup process/requirement?
    Hi Again .... I set it up wirelessly which the software allows. I have the printer recognising my wireless network and also the printer actually works, I can print to it just not use the scanning feature
      My System SpecsSystem Spec

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