Windows 8 and 8.1 Forums


new to windows from mac - wont download printer drivers

  1. #1


    Posts : 3
    windows8

    new to windows from mac - wont download printer drivers


    Hi, I have used a Mac most of my life and just got a new laptop today with Windows 8 on it and I am struggling, ANYWAY, I just plugged in the USB cable from my printer to the laptop and pressed print on a word document and it prints but im pretty sure its using coloured ink to print out the black and its taking forever just to print one page, the thing is the printer setting/options seem to be lacking, there is no option to choose black and white or reduce the quality etc, i didn't have to download drivers because it just picked the printer up, however, i tried to download the drivers to to see if that would fix the problem but it won't let me, when i got into the control panel to the printer i tried to click on download drivers but i get an error window pop up called RunDLL with a message saying There was a problem starting C:\windows\system32\spool\drivers\x64\3\ep0nb0lb.dll The specified module could not be found.

    Then when i try to click on 'support' again i get an error message saying the link is incorrect.

    When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message...

    I dont know my way around these windows computers so its probably something everyone knows except me : )

    Helppppppp..very frustrating...thanks : )

      My System SpecsSystem Spec

  2. #2


    Adelaide
    Posts : 1,338
    Windows 7 Ultimate SP1 (64 bit), Linux Mint 17.1 MATE (64 bit)

    Manufacturer's Website


    Have you tried going directly to the manufacturer's website and searching for the driver for your model of printer?
      My System SpecsSystem Spec

  3. #3


    Posts : 2,627
    win8.1.1 enterprise


    When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message..
    what was the error message
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    windows8


    a 'set up' window pops up and says it cannot be installed on your windows
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    windows8


    this is a brand new computer so im not sure if there are applications i am missing that are needed to open these things, i have no idea with windows, but that window popped up directly after downloading,now when i actually go into downloads and click it from there i get another window pop up saying winzip self extracter - error 5 running command and then a long .exe file name
      My System SpecsSystem Spec

  6. #6


    Adelaide
    Posts : 1,338
    Windows 7 Ultimate SP1 (64 bit), Linux Mint 17.1 MATE (64 bit)

    Oops


    Quote Originally Posted by lehnerus2000 View Post
    Quote Originally Posted by tarney View Post
    When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message...
    Have you tried going directly to the manufacturer's website and searching for the driver for your model of printer?
    My bad.

    If the driver matches your model, the problem might be that you downloaded the wrong architecture (i.e. tried to install a 64 bit driver on a 32 bit system).

    To find out that info you can search for "system" (no quotes) on the Start Screen, or press "Windows Logo key + Pause/Break key" at the same time.

    A window should open something like the one below.
    Note: This is a Windows 7 screenshot.
    Click image for larger version
      My System SpecsSystem Spec

new to windows from mac - wont download printer drivers
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