Windows 8 and 8.1 Forums

My computer cant not pick up any cd /dvds!

  1. #1

    My computer cant not pick up any cd /dvds!

    one day i was on my acer core 1.5 aspire v5 touch screen laptop and i was gonna install microsoft office and the laptop couldent pick up the dvd so i went into the device manager app and i noticed that in DVD/CD-ROM drives tab that my HL_DT_ST DVD-RAM had a yellow warning on it. so i went to its properties and its said in its status
    'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)' so i looked up how to fix this some results told me that i should uninstall it and then reinstall it,and thats where the problem comes in.i dont know where to reinstall it . do i go to action-add legacy hardware or do i go somewhere else????? please help me i have my college work all backed up i need that office program badly

      My System SpecsSystem Spec

  2. #2

    Welcome to Windows EightForums, Pakimunda786.

    After uninstalling go to Action tab in Device Manager and push "Scan for hardware changes". Then right click and choose "Update Driver Software.
      My System SpecsSystem Spec

  3. #3

    Or just restart computer while connected to internet
      My System SpecsSystem Spec

  4. #4

    thanks for the help guys but my computer says that my devices are up so date
      My System SpecsSystem Spec

  5. #5

    Click image for larger version
      My System SpecsSystem Spec

  6. #6

    A Code 19 means that the Registry got corrupted. Open "Troubleshooting" in Control Panel. Push "Configure a device" in the "Hardware and Sound" section. Follow instructions.
      My System SpecsSystem Spec

My computer cant not pick up any cd /dvds!
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