brotherhay
New Member
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- 2
I am trying to troubleshoot a problem I am having with a non-typical HID device. The device in question is called a NEO2, manufactured by a company called Renaissance Learning. This device is used in schools for students to test 'smartapplets' on. These smartapplets teach things like keyboarding and math, etc. The device looks like a keyboard with 2x8 inch LCD screen on it. Typically you are able to connect this device to a computer and it will transfer the information to an application that can manage it all.
The problem that I am having with it is that when I connect this device to a computer, it should install 2 drivers back to back. This is how it had previously worked on all Windows operating systems in the past. You connect it, it installs a standard HID driver for allowing the device to be used as a secondary keyboard, then another driver to allow the device to connect to the NEO Manager software. Windows 8 will install the HID driver automatically, but not the second driver.
When I view the device in Device Manager, I can see it there with an asterisk by it, as if it knows that drivers were not installed properly. Right click the device, choose to update drivers and choose the search option. It will find the drivers locally (I know this since fiddler did not report any communication http wise) and then install them and everything is fine. So, this is my question. What has changed in Windows 8 that now does not install both drivers automatically as other versions have in the past? The drivers are signed properly, and I see no events in any section of the event viewer that would denote an issue. I also tested turning off the strict driver enforcement or whatever that was called, and it did the same thing. This happens on both the 32 and 64 bit versions of Windows 8. It works on all other versions from Windows XP to Windows 7.
The problem that I am having with it is that when I connect this device to a computer, it should install 2 drivers back to back. This is how it had previously worked on all Windows operating systems in the past. You connect it, it installs a standard HID driver for allowing the device to be used as a secondary keyboard, then another driver to allow the device to connect to the NEO Manager software. Windows 8 will install the HID driver automatically, but not the second driver.
When I view the device in Device Manager, I can see it there with an asterisk by it, as if it knows that drivers were not installed properly. Right click the device, choose to update drivers and choose the search option. It will find the drivers locally (I know this since fiddler did not report any communication http wise) and then install them and everything is fine. So, this is my question. What has changed in Windows 8 that now does not install both drivers automatically as other versions have in the past? The drivers are signed properly, and I see no events in any section of the event viewer that would denote an issue. I also tested turning off the strict driver enforcement or whatever that was called, and it did the same thing. This happens on both the 32 and 64 bit versions of Windows 8. It works on all other versions from Windows XP to Windows 7.
My Computer
System One
-
- OS
- Windows 8 64 bit
- Computer type
- PC/Desktop