Windows 8 and 8.1 Forums


ASUS Recovery not Working on Windows 8!

  1. #1


    Norway
    Posts : 100
    Windows 8.1 Pro x64

    ASUS Recovery not Working on Windows 8!


    So they say i can access the Recovery Menu if ASUS to reset the computer to standard through the F9 Button at startup, but the only thing that comes up is the Turn Off, Advanced Options and Continue to Windows 8 option, as it normally should when pressing F8. I want the Recovery, it is also described at the website, that it is included, and i also see the RECOVERY drive in the Drive Manager. But no chance to access it. And the Customer Support is only as allways for US, China and Korea, just as they think people somewhere else dont need help. IM ABOUT TO RAGE WHEN I SEE SUCH! I go to my country website, and it loads for my country, but then i go to Support and it loads US, and since im not in the US, it just doesnt continue! I HATE THIS! **** THEM! IM ABOUT TO GO BACK TO THE STORE AND DEMAND FULL MONEY BACK FOR BAD SUPPORT AND NOT KEEPING PROMISSES SUCH AS THE RECOVERY PARTITION THAT IS NOT WORKING CAUSE OF WINDOWS 8! SORRY FOR CAPS, BUT I THINK THIS PC WONT EXIST IN 20 MINUTES! BAD SUPPORT, JUST AS THEY THINK, PEOPLE ONLY LIVE IN CHINA, KOREA AND USA, AND THE REST DONT NEED HELP, NO KEEPING OF PROMISSES, AGAIN SORRY.

    Plus: Now i tested as many said to go to F9, Advanced Options, Reset PC. Then it asks for Recovery Media. I dont have one. I bought the PC with Windows 8. No DVD followed. Then they give it to me, since Recovery is promissed, one way is not working, then the other, but that isnt working to. THEY PAY THE ****ING WINDOWS 8 DVD FOR ME SO I CAN RECOVER OR I WANT DOUBLE CASH BACK! Sorry guys but i cant keep myself under control anymore. Now im done. 2 Ways: 1: They tell me how to start the Recovery Tool, Partition or what ever. 2: They give me the Windows 8 Install Media. Only 2 Options. 3rd alternative option is to demand Double Cash back, cause of: Not keeping Promisses, Bad Support and No Reset Option in case of Need.
    Last edited by Yanniclord; 28 May 2013 at 17:00.

      My System SpecsSystem Spec

  2. #2


    Norway
    Posts : 100
    Windows 8.1 Pro x64


    I really need help here guys please. I cant keep myself under control anymore, so i need help or good news.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Use RESET in Advanced Options.
      My System SpecsSystem Spec

  4. #4


    Norway
    Posts : 100
    Windows 8.1 Pro x64


    Quote Originally Posted by theog View Post
    Use RESET in Advanced Options.
    I know man i did, but it asks for Windows 8 DVD or Installation Media, what i dont have, since i bought the PC with Windows 8.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Did you delete the Recovery Partition?

    Did you make the ASUS version of
    Recovery Drive - Create with USB Flash Drive in Windows 8
    warning   Warning
    Deleting the Recovery Partition is NOT RECOMMENDED
      My System SpecsSystem Spec

  6. #6


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    It seems asus forgot to include the recovery software and wants you to download it after your system stops working?!?!?!

    New ASUS laptop has no recovery disk utlity!

    If you cant resolve the issue with the above link, i suggest returning it for a full refund, if that is not an option, then ask asus to send you a recovery disk at NO cost to you or you will return the equipment for a refund and see what they offer..
    They will probably say to download it though.. But its worth a try..
      My System SpecsSystem Spec

  7. #7


    Norway
    Posts : 100
    Windows 8.1 Pro x64


    Quote Originally Posted by theog View Post
    Did you delete the Recovery Partition?

    Did you make the ASUS version of
    Recovery Drive - Create with USB Flash Drive in Windows 8
    warning   Warning
    Deleting the Recovery Partition is NOT RECOMMENDED
    Ya i did never even touch the Recovery Partition, since i do know how important it is.

    Quote Originally Posted by Brooklyn567 View Post
    It seems asus forgot to include the recovery software and wants you to download it after your system stops working?!?!?!

    New ASUS laptop has no recovery disk utlity!

    If you cant resolve the issue with the above link, i suggest returning it for a full refund, if that is not an option, then ask asus to send you a recovery disk at NO cost to you or you will return the equipment for a refund and see what they offer..
    They will probably say to download it though.. But its worth a try..
    Yes that is exactly that. They did not include the Recovery Utility in Windows 8, cause of limitations ive heard. But then they have to make sure to fix that in another way, i think.

    The whole problem comes with that, i dont want a Windows 8 Recovery, but an Original ASUS Recovery Utility, since that is why i bought an ASUS PC. I had one before with Recovery, and it saved me alot of times. I just want the ASUS Recovery, since in the Recovery Partition, is everything setup allready with Drivers and such, and if i use the Windows 8 Recovery, its not Original with Drivers anymore.
      My System SpecsSystem Spec

  8. #8


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Did you make the Windows 8 Start up Repair CD?
      My System SpecsSystem Spec

  9. #9


    Norway
    Posts : 100
    Windows 8.1 Pro x64


    Quote Originally Posted by theog View Post
    Did you make the Windows 8 Start up Repair CD?
    No why? I dont need to repair the Startup. But anyway, i found the ASUS Backtracker. It works to, problem is, it says i need a USB Drive with over 20GB and i have 64GB. When i try to make a Backup to the USB, it says Create Image Error.
      My System SpecsSystem Spec

  10. #10


    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot


    format it to NTFS and not fat32..
      My System SpecsSystem Spec

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