- Messages
- 19
- Location
- Queensland, Australia
Hello,
Sorry if this is a silly question with a simple answer but I'm not terribly tech savvy and am pulling my hair out over this!
I recently purchased a WD 1TB external portable hard drive.When I first got it it was immediately recognised by my laptop (a 2 day old Asus Ultrabook S400C). This is my first time with Windows 8 so I am still learning to navigate it.
The first thing I did was transfer 650gb of movies and music across. I didn't format the hard drive first, maybe that was my first mistake. My files were still recognisable on my laptop and my WD TV Live media centre. The next day all of a sudden my meda player wouldn't recognise it and when I plugged it back into my laptop it also cannot see it.
The device can be seen in device manager (when I click on properties it says it's working corectly), but not in the drives list in my computer. It is showing as "Disc 2" 'Not Iniitialised' and when I click on 'Initialise' and choose 'MBR' and hit OK it comes up with this error msg: 'The request could not be performed due to an I/O device error'.
Any ideas on where to start? I don't mnd if I have to format it to get it to work but I can't even get that option to appear.
Thanks in advance.
Sorry if this is a silly question with a simple answer but I'm not terribly tech savvy and am pulling my hair out over this!
I recently purchased a WD 1TB external portable hard drive.When I first got it it was immediately recognised by my laptop (a 2 day old Asus Ultrabook S400C). This is my first time with Windows 8 so I am still learning to navigate it.
The first thing I did was transfer 650gb of movies and music across. I didn't format the hard drive first, maybe that was my first mistake. My files were still recognisable on my laptop and my WD TV Live media centre. The next day all of a sudden my meda player wouldn't recognise it and when I plugged it back into my laptop it also cannot see it.
The device can be seen in device manager (when I click on properties it says it's working corectly), but not in the drives list in my computer. It is showing as "Disc 2" 'Not Iniitialised' and when I click on 'Initialise' and choose 'MBR' and hit OK it comes up with this error msg: 'The request could not be performed due to an I/O device error'.
Any ideas on where to start? I don't mnd if I have to format it to get it to work but I can't even get that option to appear.
Thanks in advance.
My Computer
System One
-
- OS
- Windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- ASUS S400C