Windows 8 and 8.1 Forums


not sure this is a windows 8 matter!!

  1. #1


    Posts : 7
    windows 8

    not sure this is a windows 8 matter!!


    My acer Aspire 5738Z has a web cam called a crystal eye. when I downloaded windows 8 saw that it had a simple to use camera app. No matter how I try I cannot get it to work. I have tried every driver I can find even the ones on the Acer support page. I still get the response "camera not found" In fact this is a true statement because I
    can't find where the camera is stored on my system. Any advice welcome. I never tried the camera until I changed to windows 8 so I am not sure if it ever worked.

      My System SpecsSystem Spec

  2. #2


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    This little app works fine on Acer gear
    Just run amcap.exe from a usb stick or whatever

    Here's the dropbox link for you

    https://www.dropbox.com/sh/p7vd5mtzymxks2d/AzySb81rs-

    Cheers
    jimbo
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8


    Nice little program Jimbo. It is telling me I have no capture hardware,so I must assume there is a hardware fault is that correct?
      My System SpecsSystem Spec

  4. #4


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    The web cam is often either a USB device (integrated) or under Imaging devices. just see if your device manager can find it.

    If there is a question mark against the device it means the correct driver is not installed -- try with Windows update

    Here's the device from my laptop.

    The program will work with almost ANY webcam I've ever seen provided the computer knows there's one in the system --could be yours is defective.

    Cheers
    jimbo
    Attached Thumbnails Attached Thumbnails webcam.png  
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Jimbo, you know how long I've been looking for this? Thanks a lot.

    SRF, you have to choose the device from the menu up top, click on it to activate it. Anso do what Jimbo showed in his image- If it is not there, it means you have to install the driver for it first. Check the maker's website for the driver for it, not the program, the driver.

    Ive had several Acers and they are not forthcoming with the driver for that, did you say Acer?
      My System SpecsSystem Spec

  6. #6


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    I've got a little Cyberlink program that works well to kick start just about every cam I've tried it on, I'll upload it and post it. Its an old program but still works, you have to install some Visual basic things. OK it's on it's way up.

    Ok here it is, it's the free version so I hope there is no problem with me sharing it. One thing about the AmCap program, it has a timebomb, shuts it off every so often unless Jimbo's doesn't have that?

    https://www.dropbox.com/s/n64kuz6a8a...uCam%20v31.rar

    It's about 73mb, just un-rar it then run the exe. If it says you need a component, it will say, just download it from MS.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    windows 8


    Still no luck, I don't have a camera listed under imaging devices in device manager. Under USB devices I have a sonix st50220 usb video camera listed.
    Is this it I have checked and the driver appears to be up to date. I tried You Cam application still says no camera found.
      My System SpecsSystem Spec

not sure this is a windows 8 matter!!
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