Windows 8 and 8.1 Forums

Weird printer problem

  1. #1

    West Sussex, UK
    Posts : 29
    Windows 8.1 Pro 64 bit w/Media Center

    Weird printer problem

    I have a Canon MP990 All-in-One which has been working perfectly from when I installed the Canon drivers on my new home build W8 64bitpc a few weeks ago. This included successfully printing pdf files via the W8 Reader App. I set up the MP990 to always show a print preview before printing.
    All of a sudden, today, whilst I am still able to print from MS Office 10 Outlook, Word, Excel, IE10 and Wordpad, with no problems at all, I can no longer print pdf files via Reader (as you may know, I understand Adobe Reader 10 does not as yet support a W8 printer device).
    Trying to print via the W8 Reader App now, I can select my printer device (MP990) and set the printing options. Then, when I press ‘Print’, I get a message to the effect, ‘Printer needs your attention, go to desktop.’ This is a valid message I’ve always had which means I have to go to the Desktop to see the Canon Print Preview screen. However, the Print Preview screen is no longer appearing (though it still does via Outlook, Word, Excel, IE10 and Wordpad ) and when I check the printer properties; the print queue is completely empty.
    Maybe it’s a rogue Windows update, though I can’t see anything recently obvious.
    I carried out a Diagnosis & Repair from My Printer – no faults at all and successfully printed a Test page. Any suggestions will be appreciated.

      My System SpecsSystem Spec

  2. #2

    Quote Originally Posted by pedro38 View Post
    Any suggestions will be appreciated.
    Hello Pedro,

    I tried that Reader App and I really didn't like it so I went back to my old reliable PDF-XChange Viewer. IMHO, its the best free PDF Reader available & I haven't had any problems using it on Win XP, Win 7, or Win8:

    Tracker Software Products :: PDF-XChange Products Comparison Chart - Compare PDF software solutions.

    Good luck.
      My System SpecsSystem Spec

  3. #3

    Posts : 153
    Win8.1 64 bits Ent- Pro

    dude, I have an MP 140 and had in the early beginning a different problem than yours concerning scanning, I assume you installed latest driver fro Win8; check here to see if this does anything to your Canon
    Solution for MP Navigator scan failed | Daily Tweak
      My System SpecsSystem Spec

  4. #4

    West Sussex, UK
    Posts : 29
    Windows 8.1 Pro 64 bit w/Media Center

    Many thanks norepli

    I've installed PDF Exchange Viewer. It works a treat and interfaces with my Canon 990 100pct - so kudos to you.

    HBHB, my MP990 functions all work properly and I do have the latest W8 drivers. I think it is that the Reader App has gone flaky and I shan't use it anymore, but thanks anyway.

      My System SpecsSystem Spec

  5. #5

    That's great news Pedro!

    Kirk out!
      My System SpecsSystem Spec

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