Windows 8 and 8.1 Forums


Microsoft Mouse & Keyboard Center 'Stopped Working"

  1. #1


    UK
    Posts : 275
    Windows 8.1 64 bit

    Microsoft Mouse & Keyboard Center 'Stopped Working"


    I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem. Does anyone have a solution to this?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: itype.exe
    Application Version: 2.0.162.0
    Application Timestamp: 50934cc8
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.2.9200.16451
    Fault Module Timestamp: 50988aa6
    Exception Code: e06d7363
    Exception Offset: 00000008221F811C
    OS Version: 6.2.9200.2.0.0.256.103
    Locale ID: 2057

      My System SpecsSystem Spec

  2. #2


    Hi Steve C,

    Have you tried just leaving the software uninstalled and; thereafter, is your keyboard and mouse properly recognized and useable?
      My System SpecsSystem Spec

  3. #3


    UK
    Posts : 275
    Windows 8.1 64 bit


    Yes, the mouse and keyboard work fine with the Mouse & Keyboard Center installed. It would be useful to have the extra features though.
      My System SpecsSystem Spec

  4. #4
      My System SpecsSystem Spec

  5. #5


    Hi Steve C,

    First, check here to see if your hardware is actually supported:
    http://www.microsoft.com/hardware/en...ported-devices

    If so, you can try downloading the latest version from Microsoft here:
    Microsoft Mouse and Keyboard Center | Microsoft Hardware

    Or you can check Windows Update (I seem to remember an optional download for your software was available).

    Good luck.
      My System SpecsSystem Spec

  6. #6


    UK
    Posts : 275
    Windows 8.1 64 bit


    I ran sfc /scannow which found an error but the problem remains, I created another administrator account and Mouse & Keyboard Center works. It seems there is something in my main administrator account which prevents the program running. Can I repair my user profile?
      My System SpecsSystem Spec

  7. #7


    Hi Steve C,

    I can't think of any reason why that would happen so I'm bowing out to make room for someone else to continue assisting you. Good luck.
      My System SpecsSystem Spec

  8. #8


    UK
    Posts : 275
    Windows 8.1 64 bit


    I solved this by doing a system restore to 2 days ago. I then couldn't uninstall the MS Mouse & Keyboard Center and had to run a MS Fixit program to remove it. I was then able to re-install the latest version of the MS Mouse & Keyboard Center and it works for all users!
      My System SpecsSystem Spec

  9. #9


    Great!

    We always appreciate the innovative explorers who resolve problems.

    I don't know who hands out the brownie points but you have earned some
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Steve C View Post
    I solved this by doing a system restore to 2 days ago. I then couldn't uninstall the MS Mouse & Keyboard Center and had to run a MS Fixit program to remove it. I was then able to re-install the latest version of the MS Mouse & Keyboard Center and it works for all users!
    Way to go Steve C... and thanks for sharing your fix too!
      My System SpecsSystem Spec

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