2 finger scroll quit working...help!

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zenbook

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Hello everyone. I bought the Asus Zenbook Touch (ux31a-bhi5t11) yesterday, and the 2 finger scrolling worked fine at first, but a couple hours later it just stopped working. I can scroll using the touch screen, but not the touch pad now. It's brand new, and I haven't touched any of the settings, so I don't know why it would just quit. Any suggestions?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    asus ux31a-bhi5t11

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    Integrated Digital Audio (S/PDIF)
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    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
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    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Hey ! I have a zenbook with the same issue. I managed to isolate the App that crashes, so what you can do if after wakeup the multitouch is not working is the following:

ctrl+shift+esc (task manager will open)
the process that crash is : Asus Smart Gesture Center. (finish it)

That's it.

Since there's another Asus process that automatically opens the previous App. ( Asus Smart Gesture Loader)

Hope this help u !!
 

My Computer

System One

  • OS
    win8
EvilMannamaker said:
Hey ! I have a zenbook with the same issue. I managed to isolate the App that crashes, so what you can do if after wakeup the multitouch is not working is the following:

ctrl+shift+esc (task manager will open)
the process that crash is : Asus Smart Gesture Center. (finish it)

That's it.

Since there's another Asus process that automatically opens the previous App. ( Asus Smart Gesture Loader)

Hope this help u !!
Click to expand...


This worked perfectly for me, thank you so much!! I'm always grateful for folks who are willing to help us novices navigate our way around new (or not-so-new) technology.

I had the same problem, the 2 finger scroll suddenly stopped working, I didn't change any settings or anything. My laptop is new and I'm still getting used to it, and the scroll has already become second nature. I was really disappointed. Found this thread (and forum) on a google search. I'm sure I'll be back as I come up with more questions about how to navigate Windows 8. It took me a couple of days to figure out how to close an app without the X in the right-hand corner.
 

My Computer

System One

  • OS
    Windows 8
cindysnoopy said:
EvilMannamaker said:
Hey ! I have a zenbook with the same issue. I managed to isolate the App that crashes, so what you can do if after wakeup the multitouch is not working is the following:

ctrl+shift+esc (task manager will open)
the process that crash is : Asus Smart Gesture Center. (finish it)

That's it.

Since there's another Asus process that automatically opens the previous App. ( Asus Smart Gesture Loader)

Hope this help u !!
Click to expand...


This worked perfectly for me, thank you so much!! I'm always grateful for folks who are willing to help us novices navigate our way around new (or not-so-new) technology.

I had the same problem, the 2 finger scroll suddenly stopped working, I didn't change any settings or anything. My laptop is new and I'm still getting used to it, and the scroll has already become second nature. I was really disappointed. Found this thread (and forum) on a google search. I'm sure I'll be back as I come up with more questions about how to navigate Windows 8. It took me a couple of days to figure out how to close an app without the X in the right-hand corner.
Click to expand...

Hey Cindy !!!
so glad u found it ussefull, but i found even a simpler way. I have this file always on my desktop, like an .exe file, with this only line:

Taskkill /IM AsusTPCenter.exe /F

so, it does the exactly same thing, without going to the task manager.
you can create a txt file, copy/paste that line, and change the file extensión to .BAT
Then, if it ever fails, you just execute that file in one step ;)

(oh and just for the record, i had another issue with the respond speed of the scrolling in general, it seemed to have a second of delay, solved it uninstalling and reinstalling the drivers)

Best of lucks!
 

My Computer

System One

  • OS
    win8
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