Windows 8 and 8.1 Forums


bluetooth error ( code 19 )

  1. #1


    Posts : 2
    windows 8

    bluetooth error ( code 19 )


    i have recently upgraded to 8 from 7. my bluetooth has stopped working a couple of days ago. the device manager lists bluetooth with an yellow exclamation mark ( code 19...windows can not start device...registry problem...blah blah blah ).

    i have uninstalled and reinstalled latest bluetooth driver ( broadcom bluetooth 3 + hsb ) and also tried to repair the registry with freeware - but no success at all.

    i can not tell with 100% confidence that win8 upgrade is responsible for that as i did not check whether bluetooth was working after the upgrade. i believe it is not the case as i vaguely remember the system automatically downloaded the latest bluetooth driver from broadcom after the upgrade.

    a quick googling of code 19 tells that it is essentially a registry error. but how to repair it?

    i do not know the class id of my built-in bluetooth hardware. to delete upper and lower filters from the registry i need to know the class id / guid of my bluetooth hardware first - right?

    any other suggestions? thanks in advance.

    point to be noted : the code 19 error is present in both the cases - 1 ) with generic bluetooth driver ( after uninstalling broadcom driver ) and 2 ) after installing broadcom driver.

    mine is samsung netbook n148plus.

    [ compatibility mode can not be used as the broadcom driver is not an exe file. i can not reinstall the broadcom driver directly. i have to use windows update. it downloads again the driver and reinstalls without any result. ]

      My System SpecsSystem Spec

  2. #2


    This is a common problem with Samsung notebooks and laptops. I have a Samsung RV511 and contacted Samsung directly about driver issues for windows 8 with my model. I was flat out told "don't expect any drivers to be updated" for windows 8 for that model and it seems a lot of older models as well.

    Why can't you download and install the driver directly from broadcom?

    Bluetooth Software Download | Broadcom
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    windows 8


    Quote Originally Posted by bassfisher6522 View Post
    This is a common problem with Samsung notebooks and laptops. I have a Samsung RV511 and contacted Samsung directly about driver issues for windows 8 with my model. I was flat out told "don't expect any drivers to be updated" for windows 8 for that model and it seems a lot of older models as well.

    Why can't you download and install the driver directly from broadcom?

    Bluetooth Software Download | Broadcom

    i can directly download the exe file from broadcom. but when i am running it says "microsoft bluetooth stack could not be started".

    as a last resort i can use a bluetooth dongle anytime but i hate stuffs sticking out of my lappy. :-(
      My System SpecsSystem Spec

  4. #4


    The bluetooth stack is directly related to a driver problem.

    Like I stated, this is common with Samsung. I was forced to go back to windows 7 on my laptop but fortunately I had set up a partition and dual booted. So it was easy for me to revert back to 7.

    After checking your notebook, your in the same boat as I was with the drivers not being available. I think your best option at this point would be to revert back to 7 until Samsung releases drivers if at all. Which is highly doubtful as I was told from Samsung directly in an email from a support ticket I had submitted. My laptop is only a year old or a little over.

    There may be a registry hack out there for your issue, to bypass your startup problem but I have yet to hear about one. You might try searching google for a hack.
      My System SpecsSystem Spec

bluetooth error ( code 19 )
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