Windows 8 and 8.1 Forums

usb 3.0

  1. #1


    Posts : 6
    Windows 8 Pro

    usb 3.0


    hey guys , i bought a Dell Inspiron 14R SE @ 7420 from Dell couple of months ago.before this it W7HP.
    Recently, i've upgraded it to windows 8, and everything's fine except for this, Intel® USB 3.0 eXtensible Host Controller Drive.
    i was asked to uninstall the driver before upgrading it to windows 8 as it said not compatible with windows 8, and i did.
    the problem is , i only got a transfer rate of ave. 30Mb/s on a USB 3.0 device. i went through intel site and it said i've to uninstall , but i already did it.
    when i opened the Device Manager , under universal serial bus , Intel® USB 3.0 eXtensible Host Controller Drive is there.so should i uninstall it or not ?
    and if i uninstall it and anything goes wrong, how do i uninstall it back ? pleaseee help me~~~

    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    You can download the driver from intel.
    Make sure you download the latest one, if it wasn't compatible try install it on compatibility mode.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8 Pro


    there's only for win7..i tried installing it said isn't compatible.
      My System SpecsSystem Spec

  4. #4


    Then try running it on compatibility mode (right click-troubleshoot compatibility)
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8 Pro


    still cannot.. should i uninstall the Intel® USB 3.0 eXtensible Host Controller Drive as in the picture ?
      My System SpecsSystem Spec

  6. #6


    Posts : 511
    Windows 10 Pro 64 bit


    I had a similar problem with my USB 3 on my Dell. It was running in USB 2, at about 30MB/s. Windows 8 will install the driver you need. Uninstall the Intel drivers. In Device manager under View check show hidden devices. Under Universal Serial Buss Controllers, uninstall all the grayed out ones. Reboot and windows will install the correct drivers.

    Clint
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8 Pro


    but none of the grayed ones are from intel..see picture below..

    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Posts : 511
    Windows 10 Pro 64 bit


    I uninstalled all of the grayed out ones and that fixed mine. When you reboot Windows will put in the right ones.
    Before
    Click image for larger version
    After
    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    A semi-random suggestion:

    Download and install the Intel Chipset drivers from the Dell support site.

    If you really want to go wild, extract them (7Zip, for example) and run the installer with the "-overall" switch.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8 Pro


    Quote Originally Posted by Clint View Post
    I uninstalled all of the grayed out ones and that fixed mine. When you reboot Windows will put in the right ones.
    Before
    Click image for larger version
    After
    Click image for larger version

    so i should uninstall all the gray ones n just restart ?
      My System SpecsSystem Spec

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