Windows 8 and 8.1 Forums


Using driver download sites

  1. #11

    sound


    Thanks Norepli, I do , and it was XP I upgraded from. Advanced Driver updates tried to use/upgrade this driver, spent over 2 hours, connected by team viewer, and could not fix this problem. Fixed everything else. My notebook is a generic brand and I did download speccy which shows all the details on my machine of the hardware, but no luck. I would love to have it fixed so the sound just comes from the notebook, but everything else works so I feel I can't complain too much for an older generic brand notebook. BobP

      My System SpecsSystem Spec

  2. #12


    How is the driver packaged? Is it an executable? If so, just try to click the executable and see what happens. If you get a compatibility warning, try running the executable in the compatibility mode. If that doesn't work, we need to find out where the driver was placed on your PC (even though the installation failed). For example, in my case, the PC was a Dell and the driver was extracted to an R19847 folder (or something like that). Anyway, once I knew where the driver resided, I simply went into the device manage and updated the sound device by pointing it to the R19847 folder. So it was really updated by a manual install.
      My System SpecsSystem Spec

  3. #13

    sound


    Thanks Norepli. The notebook is at home, I will have a look where this driver is and see what I can tell you. I may be a couple of days before I get back to you. Being that you are talking to someone who is not a tech person, can you give me any more tips on what to look for. I can locate the driver through control panel/system. Thanks for all your help. BobP
      My System SpecsSystem Spec

  4. #14


    One other thing you can prepare to do is share those speccy results relative to the sound hardware and if it couldn't identify the hardware, then try downloading HWInfo32 portable here: HWiNFO32 Download
    Just unzip it, run it and print a custom sound device report.
      My System SpecsSystem Spec

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Using driver download sites
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