Windows 8 and 8.1 Forums


Laptop does not see USB3 external drive

  1. #11


    Sydney Australia
    Posts : 7
    windows 8 Pro

    Pc does not see Weston sxternal drive


    Hi, I have similar problem with my PC except the device manager recognises the Western external drive but the disc management screen does not (see attached screen shots),therefore I can not get an option to format it, the device manager says it is working .Any suggestions please ?
    Attached Thumbnails Attached Thumbnails Capture_20130314_135132.jpg   Capture_20130314_134709.jpg  

      My System SpecsSystem Spec

  2. #12


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Quote Originally Posted by cslogg View Post
    have an Acer laptop with W8 pre-installed.
    It has an USB3 socket.
    When I plug an external drive into it the drive appears in the device manager but not in "my computer"
    Any help would be great.

    cslogg
    Hi there

    1) from W8 desktop press Windows + X key
    2) Choose Disk Management
    3) You should now see the Disks -- You'll see your USB disk as say DISK 1 but without a Drive letter etc.
    4) right mouse click on the Disk -- in the BOTTOM part of the disk management screen
    5) Choose change letter of drive and pick one from the dropdown
    6) wait a little while - depending on the size and amount of data on the disk Windows is building the index
    7) You should now see the drive with a letter etc.

    Windows 8 has all the necessary USB3 drivers --the fact that you can even SEE the drive in device manager shows its working.

    This type of problem often happens with external drives that are moved between computers.

    If this doesn't work check that the disk is not marked as OFFLINE. I've ringed where you should see online / offline.

    If it is Post again and there's another solution available for that scenario.

    Cheers
    jimbo
    Attached Thumbnails Attached Thumbnails disk.png  
      My System SpecsSystem Spec

  3. #13


    Sydney Australia
    Posts : 7
    windows 8 Pro


    Hi Jimbo,
    Thanks for your interest.
    The item without a drive number shows "on line" however I do not think this refers to the Western external drive because this item appears even when the Western drive is disconnected. When I click" properties" on the western drive in Device manager ,( volume information populate), I get a message that there is no volume information available. I am not very computer literate so this does not make sense to me,
    Cheers,
    Rob
      My System SpecsSystem Spec

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Laptop does not see USB3 external drive
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