Windows 8 and 8.1 Forums


Unable to connect to Synaptics Pointing Device Driver

  1. #1


    Posts : 19
    Windows 8 Pro

    Unable to connect to Synaptics Pointing Device Driver


    Hey guys,
    I'm having problems with the Synpatics Touchpad driver. When I install it, it works great (except for the left-edge-swipe but that's a known problem) but after some time using it, I will eventually get this error. Every single time I installed this driver, I get the error a few days later. When I choose to uninstall it and reboot, my touchpad and keyboard don't work so it uninstalled the whole driver and didn't even use generic Windows 8 touchpad drivers. Then I have to plug in an external mouse for me to be able to reinstall the driver from my desktop. Then I reboot and everything works again but eventually I will get the error again. Now I got the error again and I'm sick of it! Is there a way to fix it? I downloaded the driver from here Drivers | Synaptics and I choose the first one for Windows 8. I know that using HP drivers for my laptop (HP Pavilion DV7-1130eg) could be a better option but they are from 2009 or so, and they don't have the edge swipe gestures for Windows 8 (that lower the pain of the UI-formely-known-as-metro lol). I tryed to let Windows "update" the driver from the device manager (although I knew I was using the latest one) and it downgraded it to a 2011 driver. If I didn't want it, uninstalled and installed the newest one, it was the new one the first time I open it, and the second time I opened it, it reverted back to the 2011 driver (I had BSoD problems in that time that were caused be someting else, so I reinstalled whole Windows 8 anyway and decided to never update using device manager again). Is there a way to fix this so I don't get the error?
    Thanks (Screenshot if error is attached)
    Attached Thumbnails Attached Thumbnails SynapticsError.png  

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (even though you're not getting BSOD's): Blue Screen of Death (BSOD) Posting Instructions

    Also, please provide this:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
      My System SpecsSystem Spec

  3. #3


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by Galaxo View Post
    Hey guys,
    I'm having problems with the Synpatics Touchpad driver. When I install it, it works great (except for the left-edge-swipe but that's a known problem) but after some time using it, I will eventually get this error. Every single time I installed this driver, I get the error a few days later. When I choose to uninstall it and reboot, my touchpad and keyboard don't work so it uninstalled the whole driver and didn't even use generic Windows 8 touchpad drivers. Then I have to plug in an external mouse for me to be able to reinstall the driver from my desktop. Then I reboot and everything works again but eventually I will get the error again. Now I got the error again and I'm sick of it! Is there a way to fix it? I downloaded the driver from here Drivers | Synaptics and I choose the first one for Windows 8. I know that using HP drivers for my laptop (HP Pavilion DV7-1130eg) could be a better option but they are from 2009 or so, and they don't have the edge swipe gestures for Windows 8 (that lower the pain of the UI-formely-known-as-metro lol). I tryed to let Windows "update" the driver from the device manager (although I knew I was using the latest one) and it downgraded it to a 2011 driver. If I didn't want it, uninstalled and installed the newest one, it was the new one the first time I open it, and the second time I opened it, it reverted back to the 2011 driver (I had BSoD problems in that time that were caused be someting else, so I reinstalled whole Windows 8 anyway and decided to never update using device manager again). Is there a way to fix this so I don't get the error?
    Thanks (Screenshot if error is attached)
    I originally used a Vista driver that came with my HP laptop circa 2006-2007; never a problem. Now without problem I am using the one in the snip below.
    Attached Thumbnails Attached Thumbnails SymDriver.PNG  
      My System SpecsSystem Spec

  4. #4


    Posts : 19
    Windows 8 Pro


    Quote Originally Posted by usasma View Post
    Please provide this information so we can provide a complete analysis (even though you're not getting BSOD's): Blue Screen of Death (BSOD) Posting Instructions

    Also, please provide this:
    - open Event Viewer (eventvwr.msc)
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
    I had "Write debugging information" set to "Automatic Memory Dump" during everything. (I didn't know which one to choose so I left the default one on)
    Unable to connect to Synaptics Pointing Device Driver Attached Files
      My System SpecsSystem Spec

  5. #5


    Posts : 19
    Windows 8 Pro


    Quote Originally Posted by znod View Post
    Quote Originally Posted by Galaxo View Post
    Hey guys,
    I'm having problems with the Synpatics Touchpad driver. When I install it, it works great (except for the left-edge-swipe but that's a known problem) but after some time using it, I will eventually get this error. Every single time I installed this driver, I get the error a few days later. When I choose to uninstall it and reboot, my touchpad and keyboard don't work so it uninstalled the whole driver and didn't even use generic Windows 8 touchpad drivers. Then I have to plug in an external mouse for me to be able to reinstall the driver from my desktop. Then I reboot and everything works again but eventually I will get the error again. Now I got the error again and I'm sick of it! Is there a way to fix it? I downloaded the driver from here Drivers | Synaptics and I choose the first one for Windows 8. I know that using HP drivers for my laptop (HP Pavilion DV7-1130eg) could be a better option but they are from 2009 or so, and they don't have the edge swipe gestures for Windows 8 (that lower the pain of the UI-formely-known-as-metro lol). I tryed to let Windows "update" the driver from the device manager (although I knew I was using the latest one) and it downgraded it to a 2011 driver. If I didn't want it, uninstalled and installed the newest one, it was the new one the first time I open it, and the second time I opened it, it reverted back to the 2011 driver (I had BSoD problems in that time that were caused be someting else, so I reinstalled whole Windows 8 anyway and decided to never update using device manager again). Is there a way to fix this so I don't get the error?
    Thanks (Screenshot if error is attached)
    I originally used a Vista driver that came with my HP laptop circa 2006-2007; never a problem. Now without problem I am using the one in the snip below.
    I think that's the one Device Manager on Windows 8 downgraded to, but I'm not sure. I just want the latest one for the edge gestures.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I'll make another post after this one - I found 2 memory dumps, so I ran the memory dump scripts to see what happened and posted it here....

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Memory dumps blame aswnet.sys - a component of your Avast. Hotfix info here: https://support.avast.com/index.php?...articleid=1454

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    hpdskflt.sys Fri May 13 14:47:02 2011 (4DCD7CA6)
    HP Mobile Data Protection System Disk Filter
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys

    Accelerometer.sys Fri May 13 14:47:02 2011 (4DCD7CA6)
    HP Mobile Data Protection System Accelerometer
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys

    Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    Realtek PCI/PCIe Adapters
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys



    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Sat Dec 29 15:46:44.214 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-30388-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:0 days 0:13:14.958
    *** WARNING: Unable to verify timestamp for aswnet.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
    Probably caused by :aswnet.sys ( aswnet+313aa )
    BugCheck D1, {38, 2, 0, fffff88002ea33aa}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000038, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88002ea33aa, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: AvastSvc.exe
    FAILURE_BUCKET_ID: AV_aswnet+313aa
    CPUID:        "Intel(R) Pentium(R) Dual  CPU  T3400  @ 2.16GHz"
    MaxSpeed:     2160
    CurrentSpeed: 2161
      BIOS Version                  F.2D
      BIOS Release Date             11/29/2010
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion dv7 Notebook PC
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    **************************Sat Dec 29 14:48:18.349 2012 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\122912-49343-01.dmp]
    Windows 8 Kernel Version 9200 MP (2 procs) Free x64
    Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
    System Uptime:1 days 2:48:30.276
    *** WARNING: Unable to verify timestamp for aswnet.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswnet.sys
    Probably caused by :aswnet.sys ( aswnet+313aa )
    BugCheck D1, {38, 2, 0, fffff8800c09c3aa}
    BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    Arguments: 
    Arg1: 0000000000000038, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff8800c09c3aa, address which referenced memory
    BUGCHECK_STR:  AV
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME: AvastSvc.exe
    FAILURE_BUCKET_ID: AV_aswnet+313aa
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Sat Dec 29 15:46:44.214 2012 (UTC - 5:00)**************************
    hpdskflt.sys                Fri May 13 14:47:02 2011 (4DCD7CA6)
    Accelerometer.sys           Fri May 13 14:47:02 2011 (4DCD7CA6)
    Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
    bcmwl63a.sys                Tue Mar 13 20:31:05 2012 (4F5FE6C9)
    nvhda64v.sys                Tue Jul  3 11:25:04 2012 (4FF30ED0)
    intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
    dump_storahci.sys           Wed Jul 25 22:30:35 2012 (5010ABCB)
    stwrt64.sys                 Sun Aug 19 22:51:39 2012 (5031A63B)
    aswrdr2.sys                 Mon Oct  8 04:23:43 2012 (50728D8F)
    SynTP.sys                   Thu Oct 25 22:16:32 2012 (5089F280)
    aswnet.sys                  Mon Oct 29 11:02:23 2012 (508E9A7F)
    aswFsBlk.SYS                Tue Oct 30 18:43:04 2012 (509057F8)
    aswMonFlt.sys               Tue Oct 30 18:43:09 2012 (509057FD)
    aswSP.SYS                   Tue Oct 30 18:44:06 2012 (50905836)
    aswSnx.SYS                  Tue Oct 30 18:44:08 2012 (50905838)
    nvlddmkm.sys                Fri Nov 30 22:24:02 2012 (50B97852)
    
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
    http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
    http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
    http://www.carrona.org/drivers/driver.php?id=aswrdr2.sys
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    aswnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=aswFsBlk.SYS
    http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
    http://www.carrona.org/drivers/driver.php?id=aswSP.SYS
    http://www.carrona.org/drivers/driver.php?id=aswSnx.SYS
    http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Missing drivers:
    Base System Device PCI\VEN_197B&DEV_2383&SUBSYS_30F4103C&REV_00\4&33583D9D&0&03E4 The drivers for this device are not installed.

    Base System Device PCI\VEN_197B&DEV_2382&SUBSYS_30F4103C&REV_00\4&33583D9D&0&01E4 The drivers for this device are not installed.
    Nie je k dispozํcii ACPI\ENE0100\3&33FD14CA&0 The drivers for this device are not installed.

    Base System Device PCI\VEN_197B&DEV_2384&SUBSYS_30F4103C&REV_00\4&33583D9D&0&04E4 The drivers for this device are not installed.
    #1, 2, and 4 are likely to be your Media Card Reader - please install the latest, Win8 compatible drivers for it.
    #3 is most likely an IR device for your system - install the latest, Win8 compatible drivers for this device also.

    Lot's of disk errors. Please run this free hard drive diagnostic: Hard Drive Diagnostic Procedure

    Suspect some errors have to do with Hybrid Boot (?Hybrid Sleep?)

    hpdskflt causing errors - it's one of the drivers that needed updating in the BSOD post prior to this:
    hpdskflt.sys Fri May 13 14:47:02 2011 (4DCD7CA6)
    HP Mobile Data Protection System Disk Filter
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys

    Other than that, there are no errors (that I can see) related to the Synaptic error.
    Could you please reproduce the error, note the time that it happens, and then generate a new set of reports?
    Using that info we may be able to find the driver problems more easily.
      My System SpecsSystem Spec

  8. #8


    Posts : 19
    Windows 8 Pro


    Quote Originally Posted by usasma View Post
    Missing drivers:
    Base System Device PCI\VEN_197B&DEV_2383&SUBSYS_30F4103C&REV_00\4&33583D9D&0&03E4 The drivers for this device are not installed.

    Base System Device PCI\VEN_197B&DEV_2382&SUBSYS_30F4103C&REV_00\4&33583D9D&0&01E4 The drivers for this device are not installed.
    Nie je k dispozํcii ACPI\ENE0100\3&33FD14CA&0 The drivers for this device are not installed.

    Base System Device PCI\VEN_197B&DEV_2384&SUBSYS_30F4103C&REV_00\4&33583D9D&0&04E4 The drivers for this device are not installed.
    #1, 2, and 4 are likely to be your Media Card Reader - please install the latest, Win8 compatible drivers for it.
    #3 is most likely an IR device for your system - install the latest, Win8 compatible drivers for this device also.

    Lot's of disk errors. Please run this free hard drive diagnostic: Hard Drive Diagnostic Procedure

    Suspect some errors have to do with Hybrid Boot (?Hybrid Sleep?)

    hpdskflt causing errors - it's one of the drivers that needed updating in the BSOD post prior to this:
    hpdskflt.sys Fri May 13 14:47:02 2011 (4DCD7CA6)
    HP Mobile Data Protection System Disk Filter
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys

    Other than that, there are no errors (that I can see) related to the Synaptic error.
    Could you please reproduce the error, note the time that it happens, and then generate a new set of reports?
    Using that info we may be able to find the driver problems more easily.
    Thanks but that's a lot of info. I see that Windows 8 is reporting to me that my memory card driver is missing, so I downloaded the one that Action Center (or whatever it's called in english) recommended.

    For updating the BIOS, do you mean this HP Notebook System BIOS Update (Intel Processors) HP Pavilion dv7-1130eg Entertainment Notebook PC | HPฎ Support ? It's still only from 2011 so it's not very new and it's also only for Windows 7 64-bit. And do you say that updating the BIOS is dangerous (or is flashing it something else)?

    I knew about the problems with Avast (aswnet.sys) so I uninstalled it and kept using the built-in Windows Defender based on MSE.

    I don't know how to work with the Carrona website to find the driver, I just try to find drivers for my laptop here Software & Driver Downloads HP Pavilion dv7-1130eg Entertainment Notebook PC | HPฎ Support but they're all old (around 2008-2011) and the latest version of Windows they are compatible with is Windows 7 64-bit (I have Windows 8 Pro 64-bit).

    For the HP Mobile Data Protection System Disk Filter and Accelerometer drivers, I could only find the HP ProtectSmart Hard Drive Protection here HP ProtectSmart Hard Drive Protection HP Pavilion dv7-1130eg Entertainment Notebook PC | HPฎ Support but I don't know if it's the same thing or even if it's a driver or only some software, and I didn't install any HP software on my clean install of Windows 8 so I guess I couldn't be the one that installed then so I can't uninstall any programs that use them (or I maybe be completely wrong, I'm no expert).

    For the Realtek PCI/PCIe Adapters I found this Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC HP Pavilion dv7-1130eg Entertainment Notebook PC | HPฎ Support but it's again from 2008.

    Then there is something that looks like an IR device on the front of my laptop next to the audio jacks. I'm not sure but it could be this ENE CIR Receiver Driver HP Pavilion dv7-1130eg Entertainment Notebook PC | HPฎ Support .

    There were som Disk Errors in my older installs of Windows 8 (because I had so many problems and couldn't even boot sometimes, I had to reinstall Windows 8 about 3x) but my latest install didn't report any. I'm gonna do the Diagnostic Procedure anyway. I don't know what's hybrid boot/sleep.

    Real thanks for your help and sorry for me listing everything I found and what seemed like the right driver to me, but I just wanna be sure that I'm installing the right thing and don't make my PC unbootable again since all of the drivers from the HP website are only for Windows 7 and are old.

    EDIT: The Hard Drive Diagnostic Procedure seems long and complicated to me, so I'm gonna do it after all other problems are solved if it's possible.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,139
    Win8.1Pro - Finally!!!


    The hard drive problems that I saw were from 09 January and there were 49 events!
    I would strongly suggest running the hard drive diagnostics as soon as possible

    The BIOS update may be needed, but let's hold off on doing that for now.

    The hpdskflt.sys driver should be updated if the system will let you. Run the installer in Compatibility mode for Win7. If it won't let you, just post back to let us know.

    For the Realtek device, try this one: Realtek Download the Win8 Auto Installation Program (SID:1546352)

    Don't forget to fix the Avast problems. I'd suggest just removing it, then enable Windows Defender and the Windows Firewall through the Action Center.

    Let's fix these things and then see what happens.

    Good luck!
      My System SpecsSystem Spec

  10. #10


    Posts : 19
    Windows 8 Pro


    Quote Originally Posted by usasma View Post
    The hard drive problems that I saw were from 09 January and there were 49 events!
    I would strongly suggest running the hard drive diagnostics as soon as possible

    The BIOS update may be needed, but let's hold off on doing that for now.

    The hpdskflt.sys driver should be updated if the system will let you. Run the installer in Compatibility mode for Win7. If it won't let you, just post back to let us know.

    For the Realtek device, try this one: Realtek Download the Win8 Auto Installation Program (SID:1546352)

    Don't forget to fix the Avast problems. I'd suggest just removing it, then enable Windows Defender and the Windows Firewall through the Action Center.

    Let's fix these things and then see what happens.

    Good luck!
    Ok so:
    Hard Drive Diagnosis - I'll do that later and report the result then.
    BIOS - Hold off until you'll tell me to do it.
    hpdskflt.sys - But from where do I get the update?? Is it the one I found on the HP website?
    Realtek - Done
    Avast - Uninstalled a few days ago
      My System SpecsSystem Spec

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