USB 2 Devices not working in USB 3

gtjr92

New Member
Messages
8
I bought a lenovo windows 8 laptop, and my friend bought an Asus Windows 8 laptop recently.
I have not been able to get usb 2 devices (flash drive, mouse,smart phone etc etc) to work
in any of the usb 3 ports. They work fine in usb 2 on the laptops.
Is there some setting I need to change to allow USB 2 devices to work in USB 3 ports?

Thanks
 

My Computer

System One

  • OS
    Windows 8
They should automatically work. USB 3.0 is backward compatible with USB 2.0. I've used 2.0 devices in my USB 3.0 ports without problems.

As they are new PC's and in warranty it would be best to contact the PC vendor's.

But, is the USB 3.0 showing up in the Device Manager?

I have a desktop but your laptops should also list the USB 3.0 Here is what my Device Manager/USB section shows.

Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
I would be shocked if it was a hardware/warranty issue. Two laptops from different companies. I imagine perhaps it is a general issue with some laptops. IF someone with a laptop with usb 3 has an idea that would be great.

I don't have the laptops in front of me so I can't check the device manager right now as you mentioned.
 

My Computer

System One

  • OS
    Windows 8
There has to be something you are doing. Maybe the vendor, since you will be on a phone talking to someone, can straighten out the issue. Long distance troubleshooting over a forum can be iffy since we are not there to see what you are doing or what you actually have.

I do PC support and talking to a client is much better and faster to get over the phone problems resolved. The vendor's support personnel can log into your PC and see what is happening.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
That's fine I will check with the vendor. It is nothing I am doing other than plugging in my usb 2.0 device into USB 3.0 Slot.
That's it. There is some driver or something that perhaps the vendor did not install. "
Thanks
 

My Computer

System One

  • OS
    Windows 8
Is there a BIOS setting for the USB3 ports that says something like "support legacy USB"? I've only worked on one PC lately with USB3 and it was a GigaByte motherboard. I seem to remember seeing something in the BIOS settings like this.
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
The "legacy" option in the BIOS is for USB 2.0. If that is not enabled you will not see an entry for "enhanced controller" in the Device Manager/USB listing. My new build is a gigabyte motherboard GA-Z77x-UD5H (UEFI BIOS) and there is nothing in the BIOS to enable or disable USB 3.0
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
In Device Manager try uninstalling USB 3.0 Ports and let Windows reinstall at reboot or reinstall the latest ones yourself. That may work according to what I found using a Google search on this subject.
 

My Computer

System One

  • OS
    Win 7 Ult SP1 + Win 10 Pro - (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 3TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    1tbs
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.
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