I bought a new Toshiba laptop (Satellite Pro S850) with Win8 x64. I have 1 local printer (HP PSC 1315 AIO, which I updated to a Win8 driver from HP’s website) and 2 network printers. I cannot access (grayed out) any of the printers (local or network) except that they occasionally show up for a brief instant and then are quickly grayed out. Looking at the Windows “services” screen, I noticed that the print spooler randomly starts and stops preventing me from accessing them to delete and reinstall them. I understand that you cannot delete a printer if there is something in the printer queue but I cannot access them to clear it out. I tried to delete the HP printer and it seemed to disappear, but it shows up intermittently. Both network printers work fine from my Win7 machine. I would really appreciate help in getting out of this conundrum.
Thanks in advance.
Thanks in advance.
My Computer
System One
-
- OS
- Win 8 x64
- System Manufacturer/Model
- Toshiba
- CPU
- Satellite Pro S850
- Memory
- 8Gb
- Graphics Card(s)
- Intel HD