Windows 8 and 8.1 Forums


empty Printers folder

  1. #1


    Posts : 29
    Windows 8 Pro

    empty Printers folder


    In the past couple of days I have had some strange issues with a few applications, which eventually led me to a problem with printers and Print Spooler service. When I check under Settings then Printers, it's basically an empty folder. I then check Control Panel - Hardware & Sound - Devices & Printers, it hangs (with the mouse pointer in a little blue circular motion). I then check Services and restart Printer Spooler service, it "temporarily" fixes the problem, i.e. all the printers will then be properly displayed under Devices & Printers. However, the Printers folder remains empty. When I said "temporary", the fix lasts seconds. As soon as I close all the windows and screens, and try the same thing again, it recurs. Not sure if it's a problem with Print Spooler or something interfering with it, so any suggestion would be appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Please provide this information so we can provide a complete analysis (even though you're not reporting BSOD's): Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3


    Posts : 22,582
    64-bit Windows 10


    Hello namsilat,

    You might see if clearing and resetting the printer spooler may be able to help.

    Print Spooler Queue - Clear and Reset - Windows 7 Forums

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  4. #4


    Posts : 29
    Windows 8 Pro


    Hi Brink - the printer folder on the machine is already empty.

    Hi usasma - SF Diagnostics tools could not even finish. It was "stuck" on this screen:

    System Information
    Refreshing System Information...
    Printing

    Are the SF-Date.zip information viewable by all folks visiting the thread once uploaded?

    I tried to do a system restore to a couple of points prior, both failed with the same error, something about System Restore was unable to access a particular file, perhaps due to antivirus program. That happened despite disabling the AV program.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,139
    Win8.1Pro - Finally!!!


    Yes the SF-Date.zip information is available to everyone visiting the thread once it's uploaded.
      My System SpecsSystem Spec

  6. #6


    Posts : 29
    Windows 8 Pro


    Any suggestion with SF Diagnostics tools unable to grab information?
      My System SpecsSystem Spec

  7. #7


    Posts : 5,139
    Win8.1Pro - Finally!!!


    At work we run diagnostics on every system that we take in for repair (before we even start working on it). At a minimum, please run the free diagnostics here: http://www.carrona.org/initdiag.html. For more in-depth diagnostics, please run those listed here: http://www.carrona.org/hwdiag.html


    Please provide the following information to help us figure out the problem:
    - Please zip up the contents of the C:\Windows\Minidump directory
    - Upload it with your next post.

    AND


    - Go to Start (or press the “Win” and “R” keys at the same time), type in "msinfo32" and press Enter
    - When the utility opens, save a copy of it as an .nfo file, and another copy as a .txt file (in case the .nfo is corrupted - which happens fairly often)
    - Zip them up and upload them with your next post.
      My System SpecsSystem Spec

  8. #8


    Posts : 29
    Windows 8 Pro


    It turns out Zone Alarm was the problem, I guess it kept suppressing print spooler despite restarting it. Reinstalling ZA solved the problem, for now.
      My System SpecsSystem Spec

  9. #9


    Posts : 22,582
    64-bit Windows 10


    Great news namsilat. Thank you for posting back with your findings and results.
      My System SpecsSystem Spec

empty Printers folder
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