Let me start out by telling you what I have. I just bought a Sony Viao Touch Screen computer. It's running Windows 8 64 bit operating system. It has 8GB ram and 2TB hard drive and runs at 2.50GHZ on four CPU's.
Now here's my problem.
Every single time I install any program (so far I've tried VLC media player, Open Office, and Windows Media Lite Player) the touch screen becomes unresponsive . I tried the chat tech support with Sony and they couldn't help so I initially fixed this on my own.
I opened the "control panel" then opened "hardware and sound". Usually when the touch screen was working there was an option in "hardware and sound" for "pen and touch". Well after my touch screen crashed I noticed this option was no longer there, it plain disappeared! So, I backed out and opened the "control panel" again. This time I went to "hardware and sound" and again no "pen and touch" option. So, I opened "devices and printers" instead thinking it was a device bug. Sure enough I noticed the device "home" had a yellow exclamation mark on it. I right clicked and ran the trouble-shooter. The trouble-shooter found the device had been disabled. The trouble shooter re-enabled the device and the touch screen came back on. But, now randomly the touch screen will become disabled and I have to do it all over again! EVERY SINGLE TIME I INSTALL ANYTHING! I've also noticed at the start screen (before I installed anything) when I opened internet explorer the "touch friendly" explorer would open. Now, after various installs, no matter what I do when I open the internet explorer from the start screen it will divert to the desktop and run the desktop version of explorer - nothing I've done will seem to fix this! I even restored the computer to the time before the installs and the "touch friendly" explorer seems to have vanished.
PLEASE HELP! My wife is getting frustrated with this new computer and wants me to send it back but I'd rather see if you guys can help me first I appreciate any help you can offer!
Now here's my problem.
Every single time I install any program (so far I've tried VLC media player, Open Office, and Windows Media Lite Player) the touch screen becomes unresponsive . I tried the chat tech support with Sony and they couldn't help so I initially fixed this on my own.
I opened the "control panel" then opened "hardware and sound". Usually when the touch screen was working there was an option in "hardware and sound" for "pen and touch". Well after my touch screen crashed I noticed this option was no longer there, it plain disappeared! So, I backed out and opened the "control panel" again. This time I went to "hardware and sound" and again no "pen and touch" option. So, I opened "devices and printers" instead thinking it was a device bug. Sure enough I noticed the device "home" had a yellow exclamation mark on it. I right clicked and ran the trouble-shooter. The trouble-shooter found the device had been disabled. The trouble shooter re-enabled the device and the touch screen came back on. But, now randomly the touch screen will become disabled and I have to do it all over again! EVERY SINGLE TIME I INSTALL ANYTHING! I've also noticed at the start screen (before I installed anything) when I opened internet explorer the "touch friendly" explorer would open. Now, after various installs, no matter what I do when I open the internet explorer from the start screen it will divert to the desktop and run the desktop version of explorer - nothing I've done will seem to fix this! I even restored the computer to the time before the installs and the "touch friendly" explorer seems to have vanished.
PLEASE HELP! My wife is getting frustrated with this new computer and wants me to send it back but I'd rather see if you guys can help me first I appreciate any help you can offer!
My Computer
System One
-
- OS
- Windows 8