Windows 8 and 8.1 Forums

A Most Unhelpful Company - USB Issue - Can You Help

  1. #1

    Posts : 2
    Windows 8

    A Most Unhelpful Company - USB Issue - Can You Help

    I sent this email to OWI Robotics:

    I have the Robotic Arm with USB interface and it works very well on all my other computers but I cannot get the driver to install on Windows 8.

    I have tried using compatibility mode for other Windows versions but still no joy.

    Even direct attempts to load the driver fail (it says the file is corrupt.

    I also have downloaded your 64 bit version from your site Robotic Arm Edge 64-bit Support.rar(several times) - same result.

    Suggestions please.

    The AMAZING reply:

    Currently the USB Interface does not work with Windows 8. We made this decision when it was clear that the operating system had many problems and was widely panned by critics. I would suggest using Windows 7, Vista or XP. I apologize for any inconvenience this may cause.


    Justin Carr
    OWI Robotics
    Manager of Marketing and Operations
    17141 Kingsview Ave. Carson, CA 90746

    T| 310.515.6800 F| 310.515.0927

    I feel that I'm not going to get much further with OWI Robotics so wondered if anyone else here could make a suggestion.

    Further Info:
    It runs fine on XP Pro, and Vista. I cannot remember if it ran on Windows 7. The machine I want it to run on is Windows 8 ONLY.

    I'm running a sfc /scannow as I type - I'll post results (if that's any use or help - Not sure).


      My System SpecsSystem Spec

  2. #2

    Posts : 2
    Windows 8

    scannow results:

    HTML Code:
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>sfc /scannow
    Beginning system scan.  This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired
    them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
    example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
    supported in offline servicing scenarios.
    I get "Access Denied" when trying to view the log.
    I'm not sure how to access it - I'm running Administrator : Command Prompt and still can't get access and don't know how to run File Explorer as Admin in Windows 8.

    ETA: I copied the log file and it can be read - I have it if it's needed (It's long).
      My System SpecsSystem Spec

A Most Unhelpful Company - USB Issue - Can You Help
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