Solved CD / DVD not working

Hi everyone,

First time here and I've got myself a small problem.
I thought I'd see for myself what win8 was about and upgraded (if thats the right word) from win7

I have a Toshiba laptop (some tech info is at the end of this post)

The install went really well. Win 8 started and I'm getting interested then I realise my DVD/CD has disappeared.
Sure enough Device Manager indicates a problem and says

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I deleted the device, did a rescan and the problem remained.

I tried updating the driver over the internet and was told the best available driver was present.

I have downloaded and installed all Win 8 updates.

This laptop did not come with any disks. Win 7 was pre-installed by Toshiba and has a recovery partition only.

Any suggestions would be appreciated.

Regards, John

Technical info
OS Name Microsoft Windows 8 Pro
Version 6.2.9200 Build 9200
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer TOSHIBA
System Model Satellite C650
System Type X86-based PC
System SKU Montevina_Fab
Processor Pentium(R) Dual-Core CPU T4500 @ 2.30GHz, 2300 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date INSYDE 1.40, 02/09/2010
SMBIOS Version 2.4
Embedded Controller Version 1.10
BIOS Mode Legacy
Platform Role Mobile
Locale Australia
Hardware Abstraction Layer Version = "6.2.9200.16442"
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.87 GB
Available Physical Memory 858 MB
Total Virtual Memory 3.75 GB
Available Virtual Memory 2.64 GB

try this
No DVD after Win 7 Upgrade


i had the issue, and the solution is on this site too copied from microsoft, it is only a cmd line, i will look

Try this (1):

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

Fix problems with CD or DVD drives that can

The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.

No DVD after Win 7 Upgrade


Thanks HBHB.. The link did the trick

1. At the Start screen type system config and select "System Configuration"
2. Disable the service named "TOSHIBA Optical Disk Drive Service".
3. Go to "Device manager" and Right click on the matshita CD-Rom and uninstall the driver.
4. From the menu select "Rescan for devices"
5. It then automatically re-installed what appears to be the "default" windows driver and fixes the issue.

The trick is to disable the service before uninstalling the driver.
Seems to me the Toshiba driver isn't supported, however it worked well during the cd-rom install.

Thanks to all for your help

Good to hear compadré