Solved Can't change account pic or lock screen wallpaper?

Defski

Member
Messages
36
Location
UK
When I go to the charms bar> Settings> Change PC settings, I can't change the lock screen wallpaper. If I click on browse, this happens below, and it freezes. I've tried the same thing for changing the profile pic, and again it freezes.

Please help?

Screenshot 2014-09-29 16.36.11.png
 
Last edited by a moderator:

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    Windows 8.1 (64 bit)
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Hello Defski,

You would need to turn off the lock screen slide show since you only have one image. This will stop the error message in your screenshot above.

http://www.eightforums.com/tutorials/27769-lock-screen-slide-show-turn-off-windows-8-1-a.html

Please go ahead and post a screenshot showing what it does when you try to change your user account picture. For now, see if anything in the tutorial below may be able to help. :)

http://www.eightforums.com/tutorials/2749-user-account-picture-change-windows-8-a.html
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Hello Defski,

You would need to turn off the lock screen slide show since you only have one image. This will stop the error message in your screenshot above.

http://www.eightforums.com/tutorials/27769-lock-screen-slide-show-turn-off-windows-8-1-a.html

Please go ahead and post a screenshot showing what it does when you try to change your user account picture. For now, see if anything in the tutorial below may be able to help. :)

http://www.eightforums.com/tutorials/2749-user-account-picture-change-windows-8-a.html

Same thing happens. Box pops up for a bit, then disappears.

Screenshot 2014-09-29 17.18.49.png
 
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
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    Razer Abyssus
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    Download: 60 Mbps Upload: 7 Mbps
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    Chrome
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    Symantec
Looks like it's not opening the browse screen completely. You can see part of it at the bottom, but nothing above it where you would select the images from.

For now, let's see if running a sfc /scannow command may help if this may be an issue with a corrupted or modified system file.

If this just started happening recently, then you could also do a system restore using a restore point dated before this started to hopefully undo and fix it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Looks like it's not opening the browse screen completely. You can see part of it at the bottom, but nothing above it where you would select the images from.

For now, let's see if running a sfc /scannow command may help if this may be an issue with a corrupted or modified system file.

If this just started happening recently, then you could also do a system restore using a restore point dated before this started to hopefully undo and fix it.

I tried sfc /scannow. It just spat out a insanely long CBS file.
However, I tried changing my lock screen wallpaper in safe mode, and it worked! What does this mean? That something in the windows services is causing this?
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec
Does it still work when you are booted in normal mode in Windows?

Usually when it works in Safe Mode and not normal mode, there's a program or driver that's interfering with it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Does it still work when you are booted in normal mode in Windows?

Usually when it works in Safe Mode and not normal mode, there's a program or driver that's interfering with it.

Nope. I have an idea of what could be causing it though.
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec
I found the service causing the problem. It was LucidSvc. Does the Windows 8 settings program have a folder in the \Windows\ folder?
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec
Hehehe, I thought you would get a kick out of that. :p

If you don't use the program, you could uninstall it, or just leave the service disabled.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Heh

Anyway, yeah, I'll just disable it any time I want to change around my lock screen.
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec
Hopefully, they'll have an update for that program so you won't have to disable it.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Hopefully, they'll have an update for that program so you won't have to disable it.

Maybe. I guess I should shoot an email to Lucid!
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    CPU
    Intel Core i7 3.5GHz Quad-Core
    Motherboard
    MSI Z87-GD65 Gaming ATX
    Memory
    16GB
    Graphics Card(s)
    Sapphire Radeon HD 6950
    Monitor(s) Displays
    Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    128 GB SSD
    1 TB HDD
    PSU
    Corsair 650W ATX12V / EPS12V
    Case
    NZXT Phantom 530, Black
    Keyboard
    Razer Lycosa
    Mouse
    Razer Abyssus
    Internet Speed
    Download: 60 Mbps Upload: 7 Mbps
    Browser
    Chrome
    Antivirus
    Symantec
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