Windows 8 and 8.1 Forums


Personalize & Screen Resolution error. Windows cannot find

  1. #1


    Posts : 7
    Windows 8

    Personalize & Screen Resolution error. Windows cannot find


    So I wanted to change my desktop wallpaper but then my Personalize window won't open. Same goes with Screen resolution.

    Click image for larger version

    When I right click on my desktop and click Personalize or Screen resolution option, a message pops up that says this..

    Click image for larger version

    I think my files are corrupted. Your help would be much appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,582
    64-bit Windows 10


    Hello Boey, and welcome to Eight Forums.

    Let's start with using OPTION TWO in both of the tutorials below to add "Screen resolution" and "Personalize" to your desktop context menu. These will also restore the default registry entries for these two items that will hopefully sort this for you.

    Screen Resolution - Add or Remove from Desktop Context Menu - Windows 7 Help Forums

    Personalize - Add or Remove from Desktop Context Menu - Windows 7 Help Forums

    If not, then you could do a system restore using a restore point dated before this happened to undo and fix it.

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  3. #3


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Would run System File Checker scan will make Windows replace corrupt or missing system files on your computer.

    In a elevated Command Prompt window type the following, and press Enter: sfc /scannow

    Should take about 5-10 min. to run.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8


    @Brink
    Thanks for your reply! But I'm afraid the registry thingy didn't work. Same message appears.

    @jds63
    I tried that but it says it cannot start the repair service.

    Click image for larger version

    I originally just wanted to Reset my laptop but I guess my files are too corrupted and I cannot use the Reset or Refresh feature of w8.
    Last edited by boey; 18 Sep 2014 at 21:35.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Open the services at run type services.msc and make sure that the service "Windows module Installer" is running. This service is required to run sfc.

    Try to run chkdsk first, then try sfc again. At a elevated command prompt, type chkdsk c: /f /r
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    Sorry but there is no "Windows Module Installer" listed in my services..

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Did you go down far enough ?
    Attached Thumbnails Attached Thumbnails Untitled2.jpg  
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    Yes I scrolled down enough. It's not listed sadly.. And when i tried disk check, its just stucked on 28%.
      My System SpecsSystem Spec

  9. #9


    Posts : 22,582
    64-bit Windows 10


    Was doing a system restore an option for you?
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    If no system restore, might need to do a system repair from OS disc., refresh or reset in windows 8.1.

    Look at Brink's Tutorial on booting to recovery System Recovery Options - Boot to in Windows 8
      My System SpecsSystem Spec

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