Windows 8 and 8.1 Forums

A Horror Story

  1. #1

    Posts : 132
    Windows 8.1 Pro WMC

    A Horror Story

    Last Friday a very old lady (85) asked me to help her with her printer as it was only printing light purple. When I got into her computer it was a disaster. Requests were popping up all over the place and the Internet Explorer was opening up on weird pages and no matter what IP Address you TRIED to type it took you somewhere else. Also it had multiple anti-virus programs installed! I tried uninstalling the junk that had gotten on her system but gave up. I ended up taking her system home, backing up what I could and then formatting drive C:. After 48 hours and more than 250 MS Updates I got it back into working order. As for the inkjet printer, she had not used that for such a long time things got dried up but new cartridges seems to solve the problem.

    There are several ways that her system got into this situation. Opening "funny" e-mail attachments, installing something you want and getting "unwanted" programs installed too and getting a phone call from "Microsoft" asking for her password and giving them remote access to her system! I have had a personal computer since 1975 and have never gotten a personal non-robot phone call from Microsoft or Apple! Also she told me she is the only one that uses her computer but I know that is a BIG lie, how do you say no to your children (devils) and cute grandchildren (little devils) when they visit and want to play games on your computer? They do more than just play games!

    Obviously just having an anti-virus program and a firewall is not good enough. I have tried something new, I demoted her from an administrator to a standard user and told her to call me if she run into any problems. So far so good!

    Maybe Microsoft should offer an All-In-One computer subscription that you can take to a local store to swap, no questions asked?

      My System SpecsSystem Spec

  2. #2

    I see this exact same thing almost every day... Frustrating, isn't it?
      My System SpecsSystem Spec

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