Windows 8 and 8.1 Forums


Really good experience at the Microsoft Store

  1. #1


    Posts : 168
    Windows 8.1 Pro x64

    Really good experience at the Microsoft Store


    Hey everyone.

    I hate to sound all mushy and like a shill for this, but I had to go to my local Microsoft Store (Somerset Mall, Troy, Michigan) on Black Friday to exchange my Surface RT. It would no longer take a charge. But I have to say, the experience was very pleasant. I didn't have to wait very long, and they even gave me a Mountain Dew to drink while I waited. The associate I dealt with was very nice. The store was very clean and modern. Seems like both the left and right walls were one giant video screen, and lots of people were there playing with Xbox Ones and Surfaces and whatnot. I walked out with a replacement tablet, and I felt very happy with the customer service.

    Was just wondering if anybody else here has had to go to the Microsoft Store, whether their experience was good or bad, etc.

      My System SpecsSystem Spec

  2. #2


    A friend from work, just bought a small Acer laptop from there. He is coming from an Apple. They were bending over backwards to help him.
      My System SpecsSystem Spec

  3. #3


    Posts : 168
    Windows 8.1 Pro x64


    Yes, it seems like the enthusiasm there was almost palpable. Both the Microsoft Store and the Apple Store seem like fun places to hang out.
      My System SpecsSystem Spec

  4. #4


    Dang I ain't never seen a Microsoft Store
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  5. #5


    Posts : 168
    Windows 8.1 Pro x64


    Quote Originally Posted by Clintlgm View Post
    Dang I ain't never seen a Microsoft Store
    It was a hoot!
      My System SpecsSystem Spec

  6. #6


    Posts : 328
    Windows 8.1 (x64)


    That's a US thing I guess, I've never heard of such stores in Europe
      My System SpecsSystem Spec

  7. #7


    Posts : 49
    win 7, 8.1, Ubuntu


    Quote Originally Posted by msdos622wasfun View Post
    Hey everyone.

    I hate to sound all mushy and like a shill for this, but I had to go to my local Microsoft Store (Somerset Mall, Troy, Michigan) on Black Friday to exchange my Surface RT. It would no longer take a charge. But I have to say, the experience was very pleasant. I didn't have to wait very long, and they even gave me a Mountain Dew to drink while I waited. The associate I dealt with was very nice. The store was very clean and modern. Seems like both the left and right walls were one giant video screen, and lots of people were there playing with Xbox Ones and Surfaces and whatnot. I walked out with a replacement tablet, and I felt very happy with the customer service.

    Was just wondering if anybody else here has had to go to the Microsoft Store, whether their experience was good or bad, etc.
    Just had one open near me at West Edmonton Mall. This was their link for the grand opening West Edmonton Mall - Microsoft Grand Opening Celebrations. I'll have to check out now after reading this. Too bad I missed Black Friday tho.
      My System SpecsSystem Spec

  8. #8


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


    Great to hear you had a great experience at the Microsoft Store. There is nothing mushy about describing a positive experience. I think it's important to describe positive experiences as well , instead of bashing everything and everyone .

    Here in The Netherlands there are no Microsoft stores. But I had an experience with one. When I ordered the Surface Pro 2 I phoned with the sales department of Microsoft. For me that was the department in Ireland. And I must say.... I recognise your findings. The person I spoke to on the phone was very kind and very helpfull. It was byfar on of the best sales conversations I've had in years!

    Greetz,

    Rover
      My System SpecsSystem Spec

  9. #9


    Posts : 168
    Windows 8.1 Pro x64


    Awesome, hopefully this will be the norm and not the exception and Microsoft continues to do good business.
      My System SpecsSystem Spec

  10. #10


    Arnhem, The Netherlands
    Posts : 1,412
    Windows 8.1 Pro x64 Media Center Edition


      My System SpecsSystem Spec

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