Really good experience at the Microsoft Store

msdos622wasfun

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Hey everyone.

I hate to sound all mushy and like a shill for this, but I had to go to my local Microsoft Store (Somerset Mall, Troy, Michigan) on Black Friday to exchange my Surface RT. It would no longer take a charge. But I have to say, the experience was very pleasant. I didn't have to wait very long, and they even gave me a Mountain Dew to drink while I waited. The associate I dealt with was very nice. The store was very clean and modern. Seems like both the left and right walls were one giant video screen, and lots of people were there playing with Xbox Ones and Surfaces and whatnot. I walked out with a replacement tablet, and I felt very happy with the customer service.

Was just wondering if anybody else here has had to go to the Microsoft Store, whether their experience was good or bad, etc.
 

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A friend from work, just bought a small Acer laptop from there. He is coming from an Apple. They were bending over backwards to help him.
 

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Yes, it seems like the enthusiasm there was almost palpable. Both the Microsoft Store and the Apple Store seem like fun places to hang out.
 

My Computer

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    Windows 8.1 Pro x64
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    Custom built/assembled myself
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    AMD FX-8350 Black Edition
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    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
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    Dell UltraSharp U2713HM 27" LCD
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Dang I ain't never seen a Microsoft Store
 

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My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built/assembled myself
    CPU
    AMD FX-8350 Black Edition
    Motherboard
    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
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    Stock
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    Logitech MK520 wireless
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    Logitech MK520 wireless
    Internet Speed
    22 Mbps
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    IE/Chrome/Firefox
    Antivirus
    Windows Defender, Malwarebytes
That's a US thing I guess, I've never heard of such stores in Europe :eek:
 

My Computer

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  • OS
    Windows 8.1 (x64)
    Computer type
    PC/Desktop
Hey everyone.

I hate to sound all mushy and like a shill for this, but I had to go to my local Microsoft Store (Somerset Mall, Troy, Michigan) on Black Friday to exchange my Surface RT. It would no longer take a charge. But I have to say, the experience was very pleasant. I didn't have to wait very long, and they even gave me a Mountain Dew to drink while I waited. The associate I dealt with was very nice. The store was very clean and modern. Seems like both the left and right walls were one giant video screen, and lots of people were there playing with Xbox Ones and Surfaces and whatnot. I walked out with a replacement tablet, and I felt very happy with the customer service.

Was just wondering if anybody else here has had to go to the Microsoft Store, whether their experience was good or bad, etc.

Just had one open near me at West Edmonton Mall. This was their link for the grand opening West Edmonton Mall - Microsoft Grand Opening Celebrations. I'll have to check out now after reading this. Too bad I missed Black Friday tho.
 

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Great to hear you had a great experience at the Microsoft Store. There is nothing mushy about describing a positive experience. I think it's important to describe positive experiences as well :D, instead of bashing everything and everyone :confused:.

Here in The Netherlands there are no Microsoft stores. But I had an experience with one. When I ordered the Surface Pro 2 I phoned with the sales department of Microsoft. For me that was the department in Ireland. And I must say.... I recognise your findings. The person I spoke to on the phone was very kind and very helpfull. It was byfar on of the best sales conversations I've had in years!

Greetz,

Rover
 

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    6 GB
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    Iiyama ProLite B2481HS-B1
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    1x 120 GB SSD Samsung 830;
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    50 Mbit FullDuplex Fiberglass
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    IE11
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    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
Awesome, hopefully this will be the norm and not the exception and Microsoft continues to do good business.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom built/assembled myself
    CPU
    AMD FX-8350 Black Edition
    Motherboard
    ASUS M5A99FX PRO R2.0
    Memory
    16 GB Crucial Ballistix DDR3 1866
    Graphics Card(s)
    Gigabyte Radeon R9 280X Windforce
    Sound Card
    On-board audio
    Monitor(s) Displays
    Dell UltraSharp U2713HM 27" LCD
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 840 EVO 250 GB SSD
    Western Digital Caviar Black 2.0 TB SATA-3
    PSU
    Corsair HX850W
    Case
    Cooler Master HAF XM
    Cooling
    Stock
    Keyboard
    Logitech MK520 wireless
    Mouse
    Logitech MK520 wireless
    Internet Speed
    22 Mbps
    Browser
    IE/Chrome/Firefox
    Antivirus
    Windows Defender, Malwarebytes
:ditto:
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
Recently when trying to purchase a new cell phone , I called their phone number.. got a really nice guy who helped me
buy what I wanted.. 3 days later I read new info..about the phone.. so called back.. to cancel my order..
they were just as nice the last time as they were when I placed my original order.
:thumbsup:
I plan to return when the phone I want cost me less, I'll purchase it then.
 
Last edited:

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