Windows 8 and 8.1 Forums


AT&T Nokia lumia 920 in back order

  1. #1


    Never been to Heaven......
    Posts : 283
    Dual Boot: Back to W7 and Ubuntu 12.04

    AT&T Nokia lumia 920 on back order


    EDIT: I would like to make clear I am in no way upset with Nokia or AT&T about the back order. I just wanted to share with you all that they are on backlog via the 800#. My local store has some in stock, but I had to go through the 800 # to get the early upgrade. Matter of fact, I think it's great for Nokia to have that kind of success with their product!!!


    If anyone is thinking of getting one, you may check local supply first. I upgraded yesterday via the 800 # and was told it could take two weeks for the phone to arrive. I got the Cyan model as it was the only color that they could get that soon. The other colors are a lot longer wait. I emailed Mr. Elop @ Nokia and he confirmed that they are working hard to supply them to handle the back log. Here are the emails (I took out personal info, but these are unedited otherwise) :

    From:Greg Isaacs [mailto:greg******@yahoo.com
    Sent: Wednesday, December 05, 2012 05:28


    Dear Mr. Elop,

    I know you are very busy and I won't take much of your time. My wife recently received her White 920 and it is an awesome phone! Great product you have developed here!!! I upgraded my phone with AT&T yesterday (12/04) to the Lumia 920 as well, I was told by the customer support that they were on back order for several months and the system wouldn't allow them to even place an order for any color but the Cyan model (really wanted yellow or red personally, but not a big deal either way), even so the Cyan model was back ordered for up to two weeks. I went ahead and ordered the Cyan model, but my question is, what is the actual timeline for more shipments to arrive at AT&T warehouses? Am I really looking at a two week wait to get my new phone? AT&T has no info to give me on this matter other than it could take up to two weeks to ship. Thank you for your time, and keep up the good work.

    Sincerely,

    Greg *******

    -------------------------------------------------------------------------------------------------------------------------------------------
    -------- Original message -------- Subject: RE: US shipments to AT&T? (timeline) From:stephen******@nokia.com
    To:greg*****@yahoo.com
    CC:matt.r******@nokia.com



    We are working hard to clear backlogs with AT&T there are indeed real delays. I will ask my team to see if there is anything they can do to help.

    Regards,

    Stephen

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------

    To:**Elop Stephen
    Subject:**US shipments to AT&T? (timeline)


    Mr. Elop,
    Thank you for taking time to answer my question. I really appreciate that you were able to respond. That answers my question and I will wait the time out, no problem. Really looking forward to getting this phone, as my wife swears by hers and won't let me play with it. Thanks again and keep making such a high demand and great product.

    Sincerely

    Greg ********

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------


    I think it is really awesome and says something about a company when the CEO will take time to answer customer questions! They made a return customer out if me for sure!!!

    Geeve



    EDIT: I would like to make clear I am in no way upset with Nokia or AT&T about the back order. I just wanted to share with you all that they are on backlog via the 800#. My local store has some in stock, but I had to go through the 800 # to get the early upgrade. Matter of fact, I think it's great for Nokia to have that kind of success with their product!!!
    Last edited by geeve420; 04 Dec 2012 at 21:59. Reason: making easier to read, putting it in right order

      My System SpecsSystem Spec

  2. #2


    Posts : 5,707
    Windows 8.1 Pro


    I'm not too surprised the Lumia 920 is on backorder...

    Who wouldn't want one is my question?!!
      My System SpecsSystem Spec

  3. #3


    Never been to Heaven......
    Posts : 283
    Dual Boot: Back to W7 and Ubuntu 12.04


    Agreed Coke!! I checked the status this morning and it actually shipped and I will have it today!!!!!! I even had them ship to my office since we didn't know when it was coming. A nice slow day at work and a new phone play with when it gets here

    Geeve
      My System SpecsSystem Spec

  4. #4


    I just emailed Mr Elop a letter thanking him for bringing this phone to market, as I'm really enjoying it!
      My System SpecsSystem Spec

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