Windows 8 and 8.1 Forums


BSOD with code VIDEO_TDR_FAILURE

  1. #1


    Posts : 10
    Windows 8 Release Preview Build 8400 32Bit

    BSOD with code VIDEO_TDR_FAILURE


    Hello!

    I have submitted this BSOD post last week BSOD with code DPC_WATCHDOG_VIOLATION, and since then my laptop had lots of BSOD, but of another species: VIDEO_TDR_FAILURE (nvlddmkm.sys).

    I have tried to upgrade my NVidia Card driver (or even downgrade, as some users did with sucess), but to no avail.

    I have Windows 8 Release Preview and can only work in safe mode by now. If I login in normal mode, I would either have my pc freeze or end in a BSOD crash, almost every time.

    The logs can be found attached to the post.

    Can anyone guide me on this one?
    Thanks in advance,

    Ricardo.

    Ps: my HP Pavillion dv9000 also suffers from overheating, as many HP do, which can contribute in some part... I'll try to buy a cooler tonight!

      My System SpecsSystem Spec

  2. #2


    Hi ricaforrica. Welcome to EF. Sorry that no one has posted a reply. Thanks for asking again.

    Please post your specs. And please add to your specs in your profile, so as people can see your rig.

    Being a lappy, it's probably video driver.

    Another biggie => Do you use Chrome?

    I'll check out the logs.
      My System SpecsSystem Spec

  3. #3


    What do you have plugged into USB ports? You keep getting a Fault bucket type 5 because of a driver.

    Do you have any yellow "!" in device manager?

    Action Center on desktop taskbar -> Open -> Any issues?
      My System SpecsSystem Spec

  4. #4


    Posts : 10
    Windows 8 Release Preview Build 8400 32Bit


    Quote Originally Posted by HippsieGypsie View Post
    Hi ricaforrica. Welcome to EF. Sorry that no one has posted a reply. Thanks for asking again.

    Please post your specs. And please add to your specs in your profile, so as people can see your rig.

    Being a lappy, it's probably video driver.

    Another biggie => Do you use Chrome?

    I'll check out the logs.
    Hello HippsieGypsie!

    Thanks for your reply

    These are some of my specs that I already added to my profile:

    System Spec

    System Manufacturer/Model NumberHP Pavillion dv9000OSWindows 8 Release Preview Build 8400 32BitCPUIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz 2.49 GHzMotherboardN/AMemory4.00 GB (3.00 GB usable)Graphics Card(s)NVidia GeForce 8600M GSSound CardN/AMonitor(s) DisplaysN/AScreen ResolutionN/AHard DrivesN/APSUN/ACaseN/ACoolingCurrently using a "loaned" cooler with 3 fansKeyboardHID Keyboard Device || Standard PS/2 KeyboardMouseHID-compliant mouse (USB) || Synaptics PS/2 Port TouchpadInternet Speed100MB

    I'm using chrome by the way!
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    Windows 8 Release Preview Build 8400 32Bit


    Quote Originally Posted by HippsieGypsie View Post
    What do you have plugged into USB ports? You keep getting a Fault bucket type 5 because of a driver.

    Do you have any yellow "!" in device manager?

    Action Center on desktop taskbar -> Open -> Any issues?
    Im my USB Ports I only normally have the mouse (and now the cooler a colleague loaned to me)!

    In Action Center, only the message "Turn on Windows Security Center service", but it happens because I am in safe mode.

    And in the device manager, the only yellow "!" is on "Generic non-PNP monitor", which has the status "Status is not available for this device when Windows is running in Safe Mode."

    Thanks again for your support!

    Best regards,

    Ricardo.
      My System SpecsSystem Spec

  6. #6


    Uninstall Chrome. Unplug the cooler. Reboot. Please let me know how it goes.
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    Windows 8 Release Preview Build 8400 32Bit


    Quote Originally Posted by HippsieGypsie View Post
    Uninstall Chrome. Unplug the cooler. Reboot. Please let me know how it goes.
    Hello HippsieGypsie!

    I uninstalled Google Chrome Wednesday morning and for a day I thought it was the solution: my pc had no problem until Thursday morning, but then I started having again the black screens and pc freezes and one BSOD.. so I'm back in safe mode

    Right before it crashed again this Thursday morning, I noticed that the pc had suddenly gone really hot (even with the cooler on).
    Perhaps it would be better to disassemble the machine and clean the dust that must have pilled in for the last 4 years since I bought it!

    I moved from Vista to Windows 8 Release Preview... perhaps I should have tried Windows 7 first :P

    My new logs are attached to this post.

    Thanks again for the support!
    Best regards,

    Ricardo.


    My
      My System SpecsSystem Spec

  8. #8


    Ok, ricaforrica. If somethings overheating that isn't cool. (No pun intended) Are you ok to take it apart by yourself?

    I make it a habit to blow out my PC every 6 months. Of course PCs are easier.
      My System SpecsSystem Spec

  9. #9


    Posts : 10
    Windows 8 Release Preview Build 8400 32Bit


    Quote Originally Posted by HippsieGypsie View Post
    Ok, ricaforrica. If somethings overheating that isn't cool. (No pun intended) Are you ok to take it apart by yourself?

    I make it a habit to blow out my PC every 6 months. Of course PCs are easier.
    Hi again!

    I don't have much experience in messing with hardware
    But perhaps I can get help from a more experienced cousin and follow some of the guides I found online, like this one.

    Anything else with the software that you can think of?
    Best regards,

    Ricardo.
      My System SpecsSystem Spec

  10. #10


    Hi ricaforrica. Sorry, but I haven't had the time to look at your log files as of yet.

    In the mean time, I think we should get the heat problem worked out first before you fry your unit. That would be quite a shame and costly. The guide you found looks good. It would be better to have help, like your cousin as you stated, if you feel you can't accomplish that alone. Two heads are better than one as they say. Twice the memory.

    Thanks for keeping us posted. Good luck.
      My System SpecsSystem Spec

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