blank screen after long hibernation

S

swodniw8guy

New Member
Messages
20
I am not sure if this is the right place to create this topic, however I noticed this is the BSOD and debugging segment of the forum, this isn't a BSOD problem but I believe it qualifies as a bug problem. I am having a problem with my HP envy laptop (Windows 8.1 OS), whenever I hibernate my laptop for a long time (7-8hrs) and I try to start up again, the screen is stuck on a blank screen. The laptop starts up BUT the screen display remains blank, I would have to completely turn off the system using the power button and the start it up again for it to display. I started having this problem about 4days ago, I am not sure what the problem is but I would really appreciate some suggestions on how to resolve this issue.


edit: I have followed the BSOD post instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html, I have attached a copy of my report to this post.

 

Attachments

  • SID-PC-23_10_2017_164751_83.zip
    22 bytes · Views: 89
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
Try to upload it again or run the tool again, it appears that something went wrong as the size is incorrect.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Here is the new one, seems to be the same size
 

Attachments

  • SID-PC-23_10_2017_210633_88.zip
    22 bytes · Views: 94

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
Please run the following command in an admin command prompt.
Code: 
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:
  • hotfix.txt,
  • *.dmp,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • driver_status.txt,
  • inactive_services_status.txt,
  • all_services_status.txt,
Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
axe0 said:
Try to upload it again or run the tool again, it appears that something went wrong as the size is incorrect.
Click to expand...


Here's the new one, its heavier than the one I uploaded yesterday, Please check and see if it says anything about the situation I am having with my laptop.
 

Attachments

  • SID-PC-24_10_2017__84550_21.zip
    1.2 MB · Views: 109

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB
axe0 said:
Please run the following command in an admin command prompt.
Code: 
md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
It creates a new folder on your desktop called 'CollectedFiles' which should contain several files:
  • hotfix.txt,
  • *.dmp,
  • hosts.txt,
  • systeminfo.txt,
  • drivers.txt,
  • msinfo32.nfo,
  • eventlog.txt,
  • uninstall.txt,
  • installed.txt,
  • services.txt,
  • driver_status.txt,
  • inactive_services_status.txt,
  • all_services_status.txt,
Right click the folder, select 'send to' and click 'zip (compressed) folder'. Upload the zip.

If any problem occurs whilst collecting the files using the above command, please let me know.
Click to expand...


The command ran successfully but it didn't copy anything to the desktop
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17 Notebook PC
    CPU
    Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
    Motherboard
    BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
    Memory
    8.00 GB
    Graphics Card(s)
    (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
    Sound Card
    (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
    Screen Resolution
    1920 x 1080
    Hard Drives
    Model HGST HTS541010A9E680 1TB



Diagnostics Test

HDD TEST


Note   Note
Run the tests on all hard drives/partitions!


Please run HDTune first, in the order posted!


:ar: Run HDTune to

  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.



:ar: Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Make a photo of the result and post it.


:ar: Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :arrow: Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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