BSOD when trying to install display adpter

SigmaEnigma

New Member
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BSOD when trying to install display adapter

HI everyone
so im trying to update my graphics card driver by installing the new amd radeon crimson relive. the installation process proceeds smoothly until it tries to install the display adapter at which point i get a BSOD saying kernel data inpage error Fs_rec.sys. the installer removed my old driver so now i am stuck with low resolution. im at a complete loss for what to do. will appreciate any help.

P.S DM log collector isnt working for me , the command prompt finishes gathering and copying files and says that i will find them in the zip file on my desktop , but the zip files show up empty. so ill upload my dump file too.
 
Last edited:

My Computer

System One

  • OS
    windows 8.1 64 bit
Before the command prompt closes, a new folder is present on your desktop containing all the files. Zip this folder and upload it.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Besides of the BSODs you have some other issues you'll want to deal with.

I recommend to remove either of your AV security programs, having more than 1 AV's at the same time could cause a lot of issues.
Code:
Start Menu\Programs\AVAST Software    Public:Start Menu\Programs\AVAST Software    Public
Start Menu\Programs\Avira    Public:Start Menu\Programs\Avira    Public

Next, I recommend to remove the following programs
- Winthruster
- PCFixKit
I've used Winthruster, PCFixKit and similar programs years ago when I didn't know how a pc works. IMHO these programs are a waste for the free space and the risks of these programs causing issues is very high.
These kind of utilities are commonly installed through software bundles, or because users think there is something wrong with their system.
Commonly it is that they've read something on the internet about registry issues for which there are excellent posts like pcfixkit.com safe? - Windows 8 and Windows 8.1 that explain why you should not use programs like Winthruster and PCFixKit.


The 0x7A crash has 1 parameter that is very important, ffffffffc0000185 which means that there is a read/write error with the disk.
The event logs show various of issues with the disk, like
Code:
Event[45143]:
  Log Name: System
  Source: disk
  Date: 2017-03-24T20:28:47.440
  Event ID: 153
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laptop
  Description: 
The IO operation at logical block address 0x6024e0 for Disk 1 (PDO name: \Device\000000e0) was retried.

Event[71449]:
  Log Name: System
  Source: amd_sata
  Date: 2017-05-25T07:07:06.698
  Event ID: 129
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Laptop
  Description: 
Reset to device, \Device\RaidPort0, was issued.

Event[71450]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2017-05-25T07:07:06.700
  Event ID: 140
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Laptop
  Description: 
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume1.
(The I/O device reported an I/O error.)

I recommend to perform some scans and tests to identify the status of the hard drive.




Diagnostics Test

HDD TEST


Note   Note
Run the tests on all hard drives/partitions!



Note   Note
Please run HDTune first, in the order posted!


:ar: Run HDTune to
  • check the health,
  • scan for errors, no quick scan but full scan
  • run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the health,
  • the error scan,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

:ar: Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Make a photo of the result and post it.

:ar: Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log :ar: https://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
OK, will post them as soon as its done,, and i only have one antivirus installed (Avast) the other is just the avira vpn service but will uninstall it to be safe
 

My Computer

System One

  • OS
    windows 8.1 64 bit
ok so i ran hd tune and chdsk with the r parameter, but could not run sea tools, my bios just wouldnt detect it, i tried it on various usbs and hard drives but no luck. also the chdsk asked me to restart the pc cuz the drive was in use, so i restarted and it only did a short scan before loading the os . i created the result file with power shell but its just empty
View attachment 68929View attachment 68930View attachment 68931
 

My Computer

System One

  • OS
    windows 8.1 64 bit
Looks good, see how it goes :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
"Looks good, see how it goes "
it = installing the display driver :)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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