genuser5566
New Member
- Messages
- 2
Hi,
A few months ago I had an issue with my laptop (HP Spectre x360 13-4009na) not turning on. I sent it to the manufacturer and they diagnosed the issue as a faulty motherboard and replaced it. Since I received it back, I have constantly been getting BSODs, and it seems like it might be a graphics driver issue but updating to the latest driver has not helped. When I reset the computer to factory state, the BSODs actually stop, but the first time I install windows updates the crashes start again. All drivers etc are up to date.
I don't have many dmp files as I recently reset to factory state and was not seeing issues until I was forced to install windows updates, hopefully the attached is enough information.
Thanks!
A few months ago I had an issue with my laptop (HP Spectre x360 13-4009na) not turning on. I sent it to the manufacturer and they diagnosed the issue as a faulty motherboard and replaced it. Since I received it back, I have constantly been getting BSODs, and it seems like it might be a graphics driver issue but updating to the latest driver has not helped. When I reset the computer to factory state, the BSODs actually stop, but the first time I install windows updates the crashes start again. All drivers etc are up to date.
I don't have many dmp files as I recently reset to factory state and was not seeing issues until I was forced to install windows updates, hopefully the attached is enough information.
Thanks!
My Computer
System One
-
- OS
- windows 8