Windows 8 and 8.1 Forums


BSOD While playing H1Z1: King of The Kill

  1. #1


    Sweden
    Posts : 5
    Windows 8.1 Pro

    CRASH/BSOD While playing H1Z1: King of The Kill


    Hey there!

    So lately I have been getting frequent BSOD's and they are of different types, but the one I get the most is "system_service_exception" and I get that one when I play the game H1Z1: King of The Kill.

    What I've done:
    I've ran the gui disk check on my C: and it didn't report any errors and I also ran HDTune and here's an SS of the health tab: Picture
    I've ran "chkdsk /f/r" in elevated command prompt
    I've removed all gpu drivers/software with DDU and reinstalled the latest one
    I've installed all windows updates
    I ran Furmark for 10 minutes, 73c max and no artifacts.
    I ran Prime95 for 2 hours, 1 minute and reached 72c with 0 errors and 0 warnings.
    I have checked temps after rebooting from the BSOD and temps are OK, will try to check before receiving a BSOD.
    I've updated the firmware of my SSD which runs my OS and the game that I'm having issues with.
    I ran MemTest86 for 7 hours and got 4/4 passes with 0 errors.
    Tried changing in BIOS so that UEFI is on but not legacy but could not boot any longer so I changed to UEFI & Legacy.


    I had a BSOD around 10:10 today BUT the scan/log gathering process or whatever its called froze so I don't think there's a log from the last one I had because I can't find it with Blue Screen Viewer either.

    Edit: I just came to think about something, one of my hard drives has power plugged in but no sata cable, could that be the issue?
    Attached Files
    Last edited by henka44; 4 Weeks Ago at 15:00.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:



    Unfortunately I cannot provide any analysis, the only available dump is a 0x124 a.k.a. a hardware crash from 8 days ago.
    In order to provide proper suggestions for what to do with a hardware crash, and many others, more dumps are required to find any pattern that may lead to the root cause.


    Please post back as soon as another BSOD has occured, but please refrain from using any cleanup utilities while troubleshooting. Cleanup utilities remove not only temp files/folders, but also logs that we need for analysis.
      My System SpecsSystem Spec

  3. #3


    Sweden
    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by axe0 View Post
    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:



    Unfortunately I cannot provide any analysis, the only available dump is a 0x124 a.k.a. a hardware crash from 8 days ago.
    In order to provide proper suggestions for what to do with a hardware crash, and many others, more dumps are required to find any pattern that may lead to the root cause.


    Please post back as soon as another BSOD has occured, but please refrain from using any cleanup utilities while troubleshooting. Cleanup utilities remove not only temp files/folders, but also logs that we need for analysis.
    7 minutes in to playing H1Z1 I got another BSOD, this time its a BSOD I haven't had before from what I can remember: "KMODE_EXCEPTION_NOT HANDLED"

    New dump is attached.
    Attached Files
    Last edited by henka44; 4 Weeks Ago at 09:55.
      My System SpecsSystem Spec


  4. #4


    Sweden
    Posts : 5
    Windows 8.1 Pro


    [Update] Tried reproducing a BSOD again and indeed my computer crashed but no bluescreen, just blackscreen to reboot without any freeze or error... This is getting tiresome.

    The entries I can see in event viewer at around the time the computer rebooted is:

    15:45:36 Critical - ID: 41
    15:45:52 Error - ID: 6008
    15:45:52 Error - ID: 1101
    15:45:53 Error - ID: 320
    15:45:54 Warning - ID: 2511
    Last edited by henka44; 4 Weeks Ago at 10:39.
      My System SpecsSystem Spec

  5. #5


    Sweden
    Posts : 5
    Windows 8.1 Pro


    Alright, so I'm just not getting BSODS whenever my computer dies, I've reproduced the crash several times now and it always happens after 7 ish minutes in to the game, it crashes my computer, shows me the blue screen with a sad smiley saying they're gathering information and that I can restart my computer after that, problem is that my computer freezes during that blue screen, can't capslock and its not logging anything so what do I do next? I'm leaning towards the lazy fix that is formatting but I'm scared that it could be a hardware issue and that a format would do nothing but waste my time.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    How old is your hardware?
      My System SpecsSystem Spec

  7. #7


    Sweden
    Posts : 5
    Windows 8.1 Pro


    Quote Originally Posted by axe0 View Post
    How old is your hardware?
    3~ years old.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    Has the system been cleaned in those years or has any part been reseated?
      My System SpecsSystem Spec

BSOD While playing H1Z1: King of The Kill

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