Windows 8 and 8.1 Forums


BSOD occurs randomly due to "ntoskrnl.exe"

  1. #1


    Posts : 6
    Windows 8.1

    BSOD occurs randomly due to "ntoskrnl.exe"


    Hi all,

    For the past few months my Alienware X51 R2 has been randomly crashing. I factory restored it and it worked for awhile until the random crashing/freezing started again. I downloaded BlueScreenView and it seems that "ntoskrnl.exe" is the culprit.

    I'm not sure how to parse the additional information on which driver is causing this to bug out. Can anyone help me read the BSOD message? I updated my motherboard from A07 to A10 and it caused more problems (messed up BIOS settings and additionally black screen crashes and random beeps on my computer). When I was able to start up the computer it BSOD'd again with the bug string: SYSTEM_SERVICE_EXCEPTION. Kind of going crazy now trying to figure out what's going on with this computer.

    I hope someone can steer me in the right direction. Thanks for your time.

    PEGGY-Thu_10_13_2016_223535_65.zip

      My System SpecsSystem Spec

  2. #2


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    Hi toucan8,

    Apologies for the delay.

    Are you still in need of help?
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1


    Hi.

    Yes, I still need help with this issue.
      My System SpecsSystem Spec


  4. #4


    Posts : 6
    Windows 8.1


    Since I created this post, there have been additional crashes. I have no idea what to do and what any of it means. Can someone help me please?
    Attached Files
      My System SpecsSystem Spec

  5. #5


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver, you can use this tutorial for the installation part :arrow: NVIDIA Drivers - Avoid Problems - Windows 7 Help Forums
    Click image for larger version
    Code:
    0: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`598d4000 fffff801`5a2e6000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Feb 05 19:01:37 2015 (54D3B001)
        CheckSum:         009D4DDE
        ImageSize:        00A12000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please check Dell for driver updates for the Intel chipset or SATA drivers.
    Code:
    0: kd> lmvm iaStorA
    Browse full module list
    start             end                 module name
    fffff801`580bd000 fffff801`58377000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: iaStorA.sys
        Image name: iaStorA.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Aug 29 00:13:22 2013 (521E7602)
        CheckSum:         000A0DCC
        ImageSize:        002BA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    Thanks axe0, I'll get on that right away. Is that what the BSOD dump that I provided indicated that it could be a NVIDIA driver causing the BSOD or the pre-existing Dell drivers?
      My System SpecsSystem Spec

  7. #7


    Posts : 2,085
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro


    It looks to be from Nvidia, the pre-existing drivers from Dell aren't newer than 2014.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1


    Didn't have a chance to redo the drivers until now, but I wanted to add the additional BSODs that I received again. Doing the DDU steps you suggested. Could this also be a failed memory card?
    Attached Files
      My System SpecsSystem Spec

BSOD occurs randomly due to "ntoskrnl.exe"

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