Windows 8 and 8.1 Forums

Windows 8.1 memory dump error "Your PC ran into a problem"

  1. #1

    Windows 8.1 memory dump error "Your PC ran into a problem"

    got it solved.
    Last edited by fendez; 14 Aug 2016 at 08:01.

      My System SpecsSystem Spec

  2. #2

    BSOD Kernel Dump Analyst
    Posts : 2,242
    Windows 10 Pro

    I would suggest that you clean install Windows using a legitimate key and do not crack programs.
      My System SpecsSystem Spec

  3. #3

    These crashes were related to memory management.

    Please run these two tests to verify your memory and find which driver is causing the problem.


    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Get it here
    Boot from the CD, and leave it running for at least 5 or 6 passes.
    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.
    Test the sticks individually, and if you find a good one, test it in all slots.

    If a known good stick fails in one motherboard slot but not another it is probably the slot.

    2-Driver verifier

    Using Driver Verifier is an iffy proposition.
    Most times it will crash and it will tell you what the driver is, but sometimes it will crash and won't tell you the driver.
    Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.
    Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Here is the procedure:
    Go to Start and type in "verifier" (without the quotes) and press Enter
    Select "Create custom settings (for code developers)" and click "Next"
    Select "Select individual settings from a full list" and click "Next"
    Select everything EXCEPT FOR "Low Resource Simulation"
    For Win 8 dont check Concurrency stress test, and DDI compliance checking click "Next"
    Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen.
    Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
      My System SpecsSystem Spec

  4. #4

    BSOD Kernel Dump Analyst
    Posts : 2,242
    Windows 10 Pro

    @donaldmitchell, no support is provided if the system appears counterfeit.
      My System SpecsSystem Spec

Windows 8.1 memory dump error "Your PC ran into a problem"
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