Windows 8 and 8.1 Forums


ASUS Laptop Constant BSOD Power Driver State Failure

  1. #1


    Posts : 4
    Windows 8.1

    ASUS Laptop Constant BSOD Power Driver State Failure


    Hi,

    I'm getting frequent random BSOD Power_Driver_State_Failure on my ASUS G551JM Laptop (https://asus.com/support/Download/3/...RbVetG02i5/41/) It happens while plugged in and running off battery but more frequently on battery power. It usually happens within 30 minutes of powering on the laptop or waking it up from sleep/hibernate. It primarily happens after logging into windows but on rare occasion will blue screen prior.

    I've updated drivers from Asus and chipset manufacturers websites: intel rapid storage driver, Intel MEI driver, Intel INF driver, Intel wifi and bluetooth drivers, clean installed nvidia gtx 860m drivers. I tried to update intel HD graphics drivers but got this error message:
    Computer Manufacturer Graphics Driver Detected. Your computer manufacturer customizes the drivers that run Intel components on your machine. You might lose functions and cause other technical issues by installing the Intel drivers.
    Windows updates are up-to-date and no virus or malware.

    Please help,
    Thank You.

    DM Log collector Tool LOST-Wed_08_03_2016_190523_80.zip
    Last edited by rapidvodka; 03 Aug 2016 at 21:42.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,155
    Windows 10 Pro


    Hi rapidvodka,

    I would recommend to install the Nvidia drivers from ASUS
    Code:
    2: kd> !irp 
    Irp is active with 0 stacks 0 is current (= 0xffffe001e81748c0)
     Mdl=ffffd0006f0853c8: No System Buffer: Thread ffffd0006f085458:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
    2: kd> !irp ffffe001`ed49d010
    Irp is active with 6 stacks 4 is current (= 0xffffe001ed49d1b8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe001e9fb3540 00000000 fffff80103cfe590-ffffd0006a7eb8f0 Success Error Cancel pending
    	       \Driver\pci	dxgkrnl!DpiFdoPowerCompletionRoutine
    			Args: 00000000 00000001 00000001 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe001ed481040 00000000 fffff80352fa875c-ffffe001ef323f08 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000001 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe001ef323f08    
    
    
    			Args: 00000000 00000000 00000000 00000000
    
    
    2: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`040af000 fffff801`04df7000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jul 11 00:14:18 2016 (5782C8BA)
        CheckSum:         00CF4FE8
        ImageSize:        00D48000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    Hi rapidvodka,

    I would recommend to install the Nvidia drivers from ASUS
    Code:
    2: kd> !irp 
    Irp is active with 0 stacks 0 is current (= 0xffffe001e81748c0)
     Mdl=ffffd0006f0853c8: No System Buffer: Thread ffffd0006f085458:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
    2: kd> !irp ffffe001`ed49d010
    Irp is active with 6 stacks 4 is current (= 0xffffe001ed49d1b8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-00000000    
    
    
                Args: 00000000 00000000 00000000 00000000
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe001e9fb3540 00000000 fffff80103cfe590-ffffd0006a7eb8f0 Success Error Cancel pending
               \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
                Args: 00000000 00000001 00000001 00000000
     [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe001ed481040 00000000 fffff80352fa875c-ffffe001ef323f08 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe001ef323f08    
    
    
                Args: 00000000 00000000 00000000 00000000
    
    
    2: kd> lmvm nvlddmkm
    Browse full module list
    start             end                 module name
    fffff801`040af000 fffff801`04df7000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Jul 11 00:14:18 2016 (5782C8BA)
        CheckSum:         00CF4FE8
        ImageSize:        00D48000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Hi Axe,

    First thank you for the quick response!

    The nvidia drivers from asus are from 2014 version 333.60 (current 368.81) will there be a negative impact to graphic performance?

    I installed the asus nvidia drivers, I'm going to try to induce a bsod and get back to you.

    Thank you!
      My System SpecsSystem Spec

  4. #4


    Posts : 2,155
    Windows 10 Pro


    Standard answer: drivers from laptop manufacturers are usually altered causing that the user is kind off forced to install those drivers. Other drivers may cause problems due to this alter part.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1


    I understand I'm asking because I game quite a bit on my laptop and some drivers are optimized for games.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,155
    Windows 10 Pro


    I understand, but stability comes before performance with BSOD issues. If the BSOD issues are gone with the ASUS drivers you can install any driver you want (preferrable none from driver update programs of course ), but I would recommend to create a system restore point prior installing any other driver
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1


    Quote Originally Posted by axe0 View Post
    I understand, but stability comes before performance with BSOD issues. If the BSOD issues are gone with the ASUS drivers you can install any driver you want (preferrable none from driver update programs of course ), but I would recommend to create a system restore point prior installing any other driver
    I havent had any bsod issues but I havent been using my laptop that much these past few days. I'll prob just stay on the asus drivers and I created a system restore point!

    Thank you for your help Axe!
      My System SpecsSystem Spec

  8. #8


    Posts : 2,155
    Windows 10 Pro


    You're welcome
      My System SpecsSystem Spec

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