First BSOD for laptop

mickyd

Member
Messages
90
Location
UK
Laptop lost its wireless connection - i couldnt get it going again so i did a restart at some point in the restart it had a what i think is a BSOD (they are different to win7 ia m told) when it did restart the wireless adapter was disabled anyway attached is a BSOD report
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
Hi mickyd,

See if a reinstallation or updating of the wifi drivers helps :)
Code:
0: kd> !irp ffffe000f70e1a10
Irp is active with 3 stacks 2 is current (= 0xffffe000f70e1b28)
 No Mdl: No System Buffer: Thread ffffe000f748e880:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_PNP(1b), IRP_MN_REMOVE_DEVICE - (2)]
            0  0 ffffe000f91f8050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
 \Driver\RTWlanE
			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_PNP(1b), IRP_MN_REMOVE_DEVICE - (2)]
            0  0 ffffe000f99b2e20 00000000 00000000-00000000    
	       \Driver\vwifibus
			Args: 00000000 00000000 00000000 00000000

0: kd> lmvm rtwlane
Browse full module list
start             end                 module name
fffff800`a0072000 fffff800`a03d8000   rtwlane  T (no symbols)           
    Loaded symbol image file: rtwlane.sys
    Image path: \SystemRoot\system32\DRIVERS\rtwlane.sys
    Image name: rtwlane.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu May 22 10:37:31 2014 (537DB74B)
    CheckSum:         003565C3
    ImageSize:        00366000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Hi thanks for that - i used that programme and it said the drivers were obsolete? but when i go to update i am told they are up to date, also as i was doing this it lost WIFI connection again - on another note MBAM didnt like the driver programme and flagged it up I am not sure where to from here :shock:
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
I think you saw an add, I didn't link anything...

What you need to do is revert back the changes this program has made and try to uninstall it.
You could do this all in one if there is a proper restore point available, or another system backup.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
:eek: Yeah i think i should have realised that, it didnt make any changes cos it wanted money to do anything and i aint that silly, MBAM had a fit and removed it (i should have also guessed then) Its totaly gone off the system now
As i say i tried to manually update the driver and it said it was up todate i cant think of anything else apart from maybe the adapter is dying
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
i aint that silly,
:thumbsup:

How did you try to update the wif driver? Through device manager?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Yeah, I tried it a few times then it then lost connection froze up so i had to restart it
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
The best source of drivers for a laptop is the laptop manufacturer :)
Sometimes Windows Update helps too, but the laptop manufacturer is enough in many cases.
What you could try is following
  1. Go to the support page of HP to search for drivers,
  2. Enter the model of your laptop, you could find it on the back of the laptop
  3. Do not download any program for searching for drivers if offered, search manually.
  4. Search for the wifi driver, download it and run it.
  5. Reboot after the installation is finished, whether it is asked for or not (usually is asked for)
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Ok i will try that its not got a model number on it just says hp pavillion
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
Lets identify it in a different way then + a small extra thing :)

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​
How to fill in your system specs:
picture.php

picture.php
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
I wil do that now
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
I have done that just now
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
Doesn't the tool show a model number?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Not that i noticed but the HP site gave me this info
[h=4]HP Pavilion Notebook - 15-p158sa (ENERGY STAR)[/h]Model #: K6Z88EA
Serial #: 5CD4452TJ1


I hope this helps
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
Doing it now lets hope
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
I have done it installed an update had to re enter my wifi password seems ok for now tho
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Own Build
    CPU
    AMD FX8350
    Motherboard
    ASUSTeK Computer INC. M5A78L-M PLUS/USB3 (AM3R2)
    Memory
    32.0GB Dual-Channel DDR3 @ 803MHz
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (ASUStek Computer Inc)
    Sound Card
    Soundblaster Z
    Monitor(s) Displays
    Benq
    Hard Drives
    C: Sandisc Ultra II 240GB
    D: Toshiba 3=2TB
    E: WDC 1TB
    Cooling
    1 rear 1 top 2 front
    Internet Speed
    70mbs
    Browser
    firefox
    Antivirus
    MBAM, ccleaner
Good.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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