Windows 8 and 8.1 Forums


BSOD daily, KMode Exception, Mem Manage, Crit. structure.

  1. #1


    Posts : 37
    8.1 Pro

    BSOD daily, KMode Exception, Mem Manage, Crit. structure.


    [EDIT part deux... I made a text file of the last 9 minidump files with Bluescreenview... and have attached that instead]

    [EDIT: the ZIP file dm_log_collector created... is sadly empty... only just noticed. I restarted my machine, and ran it immediately.... that failed. I downloaded dm_log_collector again. empty ZIP.... again. This seems like a totally bizarre failure. No idea what to do next.]

    Hi all,

    Win 8.1, in a Digital Storm PC, over 1 year old. Multiple BSOD each day. WhoCrashed reports various Errors:

    -KMode Exception not handled
    -Memory Management
    -Critical Structure Corruption
    -Page Fault in Nonpaged Area

    No warning, not related to any particular software, however I always have Chrome running. Chrome is also acting up... pages become unresponsive.

    I don't overclock.

    Core temps are stable ~33% generally, but can get very hot if I abuse the system (prime 95) to the point of failure. I don't know if it's memory or CPU (other?) that dies... but prime 95 can do it... but I am rarely at those temps, and I don't consider them part of my daily multiple BSODs

    Should I be suspecting memory?

    Thank you for your kind help.
    Last edited by Ryder; 19 Jun 2016 at 13:16.

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please upload a new zip, the current one is empty.
      My System SpecsSystem Spec

  3. #3


    Posts : 37
    8.1 Pro


    Ohfergoodnesssakes..... why would that be? I ran it again.... says it was very busy doing things, and then dumps an empty zip to the desktop every time. I downloaded the collector again.... ran it after restart... still no content in the ZIP. Anyone have any ideas on what to do about this? Is there an older version I might try?
      My System SpecsSystem Spec

  4. #4


    Posts : 37
    8.1 Pro

    NEW Minidump file....


    Hi all... having failed to get the DM Log Collector to function (access was denied to the dmp files...), I used BlueScreenView to write the last 9 dmp files to a text file.... hope that's useful!
      My System SpecsSystem Spec

  5. #5



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    I'll need more information than that, please follow below instructions for gathering a few logs

    Please search for "msinfo32" (without quotes) and open the msinfo32 app,
    • save it as msinfo32.nfo,
    • in explorer go to the directory where it is saved,
    • right click the msinfo32.nfo file,
    • choose 'send to' or 'copy to',
    • choose 'compressed (zipped) folder'

    Attachment 67992

    Please run following commands in an admin command prompt, it creates a file called 'systeminfo.txt', it is created with the DM Log Collector and shows some information about your system too but we'll have to do it manually now.
    Code:
    systeminfo > "%USERPROFILE%\Desktop\systeminfo.tmp"findstr /v "Owner." "%USERPROFILE%\Desktop\systeminfo.tmp" > "%USERPROFILE%\Desktop\systeminfo.txt"
    del "%USERPROFILE%\Desktop\systeminfo.tmp"
    Please search "dxdiag" (without quotes), you'll see a pop-up within a few moments.
    In this popup you see the DirectX Diagnostic Tool, click on 'Save All Information' and save it as 'dxdiag.txt'
    Attachment 67993

    Please go in Windows Explorer to following location for the gathering of the minidumps: %systemroot%\minidump
    Select all dumps from the last week, right click 1 of them and choose > send to > compressed (zipped) folder naming it as minidumps.

    Now that we have a few files, please upload them all, you may put them all together in 1 zip file if you'd like
    You can put them in a zip file by moving them in the same place, select the files > right click 1 of them and choose > send to > compressed (zipped) folder.

    To sum up there are a few files gathered
    1. msinfo file
    2. systeminfo.txt file
    3. dxdiag file
    4. minidumps


    Last thing for now, please run in an admin command prompt following command
    Code:
    slmgr /dlv
    a pop-up will show within a few moments, please make a screenshot of it and post it.
      My System SpecsSystem Spec

  6. #6


    Posts : 37
    8.1 Pro


    Ok, thanks.... the systeminfo commands did not work... it complained about the /v switch. (invalid argument/option)
      My System SpecsSystem Spec

  7. #7



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    It actually does work, but it needs a small work-around
    Please copy/paste following code in an admin command prompt, note that there is a enter/space at the end of the code. I added this so you would not have to enter the last command separately from the rest, if however this enter/space doesn't come with the rest then just press enter when the other commands are finished
    Code:
    del %userprofile%\desktop\systeminfo.txt
    md "%userprofile%\Desktop\Systeminfo"
    systeminfo > "%USERPROFILE%\Desktop\Systeminfo\systeminfo.tmp"
    findstr /v "Owner." "%USERPROFILE%\Desktop\Systeminfo\systeminfo.tmp" > "%USERPROFILE%\Desktop\Systeminfo\systeminfo.txt"
    del "%USERPROFILE%\Desktop\Systeminfo\systeminfo.tmp"
    move %userprofile%\Desktop\Systeminfo\systeminfo.txt %userprofile%\Desktop
    rd %userprofile%\desktop\Systeminfo
      My System SpecsSystem Spec

  8. #8


    Posts : 37
    8.1 Pro


    That did work.... here's the file
      My System SpecsSystem Spec

  9. #9



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Please do NOT forget the slmgr command, last part of post #5
      My System SpecsSystem Spec

  10. #10


    Posts : 37
    8.1 Pro


    Attachment 68000 Oh darn... I captured, but forgot to include it... apologies, thank you for your kind help.
      My System SpecsSystem Spec

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