Kernel Error 0x8000000000000002 BSOD Event ID 41, task 63

Hi guys, please could you help me with the below:

Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>3</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2016-06-02T20:59:59.320028100Z" />

<EventRecordID>109307</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Nathan</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">5</Data>

<Data Name="PowerButtonTimestamp">131093747714623744</Data>

<Data Name="BootAppStatus">0</Data>

</EventData>



</Event>

View attachment 67935

Thank you

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

1. Short Drive Self Test
2. Short generic
3. Long generic

If the short generic fails, no need for the long generic.

Post screenshots/photos of the test results


Run chkdsk
Disk Check - Windows 7 Help Forums
Upload the chkdsk log Chkdsk Log in Event Viewer - Read in Windows 10 - Windows 10 Forums


Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the error scan,
• the health,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

Tests

Tests have been done - I've attached a word document with screenshots of the results. Summarised below

Seatools:
SMART: Pass
Short Drive: Fail (this seemed odd - when first running it would get to 90% and hang, then after running again, each time it would fail immediately).
Short Generic: Pass
Long Generic: Got to 100% without failing but didnt 'complete'

HDtune:
Error scan: 1 error - 0% damaged blocks
Health: 1 unstable sector

Chkdisk:
Clear

Log Name: Application
Source: Chkdsk
Date: 05/06/2016 11:24:40
Event ID: 26226
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Nathan
Description:
Chkdsk was executed in scan mode on a volume snapshot.

Checking file system on C:
Volume label is Acer.

Stage 1: Examining basic file system structure ...

522752 file records processed.
File verification completed.

11476 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

635032 index entries processed.
Index verification completed.



Stage 3: Examining security descriptors ...
Security descriptor verification completed.

56141 data files processed.
CHKDSK is verifying Usn Journal...

35584360 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

711825407 KB total disk space.
428890372 KB in 256678 files.
190596 KB in 56142 indexes.
651035 KB in use by the system.
65536 KB occupied by the log file.
282093404 KB available on disk.

4096 bytes in each allocation unit.
177956351 total allocation units on disk.
70523351 allocation units available on disk.

----------------------------------------------------------------------


Stage 1: Examining basic file system structure ...

Stage 2: Examining file name linkage ...

Stage 3: Examining security descriptors ...

Windows has scanned the file system and found no problems.
No further action is required.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Chkdsk" />
<EventID Qualifiers="0">26226</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-06-05T10:24:40.000000000Z" />
<EventRecordID>154391</EventRecordID>
<Channel>Application</Channel>
<Computer>Nathan</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
Volume label is Acer.

Stage 1: Examining basic file system structure ...

522752 file records processed.
File verification completed.

11476 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

635032 index entries processed.
Index verification completed.



Stage 3: Examining security descriptors ...
Security descriptor verification completed.

56141 data files processed.
CHKDSK is verifying Usn Journal...

35584360 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

711825407 KB total disk space.
428890372 KB in 256678 files.
190596 KB in 56142 indexes.
651035 KB in use by the system.
65536 KB occupied by the log file.
282093404 KB available on disk.

4096 bytes in each allocation unit.
177956351 total allocation units on disk.
70523351 allocation units available on disk.

----------------------------------------------------------------------


Stage 1: Examining basic file system structure ...

Stage 2: Examining file name linkage ...

Stage 3: Examining security descriptors ...

Windows has scanned the file system and found no problems.
No further action is required.
</Data>
<Binary>00FA0700E7C50400892F09000000000000020000882400000000000000000000</Binary>
</EventData>
</Event>

View attachment 67938

I would recommend that you backup your data and replace the hard drive, it is failing.

Are you sure? I mean the HD Tune test only brought 1error, and a number of the other tests were fine. I get the BSOD semi frequently. I had 27 windows updates that needed installing, since I did this two days ago I haven't had the BSOD, so hoping it may be resolved?

Thanks

It isn't just about the single bad sector that HDTune found, the short drive self test in SeaTools failed and the benchmark of HDTune is also similar to hard drives that failed.
It is of course up to you if you would still like to see how it goes for the next period of time which would be for you +- 2 to 4 days.

I let users run multiple tests for the hard drives so I can compare the results and see what the final result is

since I did this two days ago I haven't had the BSOD

Click to expand...

About 2 days ago the BSODs started to occur, do you mean a different period?

thanks for your help.

I've been getting BSOD every day (I thought they were less frequent than this), however yesterday installed 27 windows updates, and since then, the issue hasn't come up again. Could be a coincidence, but wondering if this could have had something to do with it? I hadn't updated in a long time.

I may give it a couple of days to see what happens, but backup my information in the meantime.

I'm looking at replacement HDD's - I can only find ones for this model on ebay so will have to source one from there.

I find WD pretty expensive compared to Seagate or Toshiba who can deliver HDD's that live long for less money.

axe0 said:

I find WD pretty expensive compared to Seagate or Toshiba who can deliver HDD's that live long for less money.

Click to expand...

this should be compatible shouldn't it?

https://www.amazon.co.uk/Seagate-Momentus-750Gb-SATA-II/dp/B004MME0N0

cheers

What is the model of your laptop?
The one provided in the files is a serie.