Windows 8 and 8.1 Forums


Random BSOD, error 0x0000009c, hal.dll or ntoskrnl.exe

  1. #1


    Posts : 1
    Windows 8.1, 64-bit

    Random BSOD, error 0x0000009c, hal.dll or ntoskrnl.exe


    Attachment 67901

    Hello,

    I recently faced some issues with wifi connectivity in my system, which eventually led me to do a System Restore to 2 days prior. The laptop worked smoothly for a few hours, but after that I've been receiving BSODs and my system keeps freezing randomly, especially when being physically moved from its original position to a fresh position. I've tried conducting general hardware tests, but everything seems to be working just fine, atleast superficially. The manufacturer's hardware tests and chkdsk didn't reveal any issues.
    The system details are as follows
    Dell Inspiron 15 3521
    3rd Generation Intel Core i5-3 337U processor (3M Cache, up to 2.7 GHz)
    500GB 5400 RPM Hard Drive

    I've attached the required zip file as well.

    Any help/advice regarding what I should do to fix this would be greatly appreciated.

    Thank you!
    Last edited by ashpathni; 21 May 2016 at 02:06.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Please use the BSOD posting instruction to provide the Dumpfile Blue Screen of Death (BSOD) Posting Instructions
    And fill in your System Specs.

    Your zip files is empty.
    Your DM Log collector Tool does not have dumpfile(s) inside.

    Please check if your system is configured for collecting dumpfiles. (6. To have Windows Create a Small memory dump (Minidump) File on BSOD
    Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfiles option.
      My System SpecsSystem Spec

Random BSOD, error 0x0000009c, hal.dll or ntoskrnl.exe
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